Founded by Priscilla Chan and Mark Zuckerberg in 2015, the Chan Zuckerberg Initiative (CZI) is a new kind of philanthropy that’s leveraging technology to help solve some of society’s toughest challenges – from eradicating disease, to improving education. Across our core initiatives of Science and Education, we’re pairing engineering with grantmaking, impact investing, policy work, and advocacy, to progress in our mission of building an inclusive, just and healthy future for everyone.

Our Values

We believe we can help build a future for everyone.

  • We aim to be daring, but humble:  We look for bold ideas — regardless of structure and stage — and help them scale by pairing engineers with subject matter experts to build tools that accelerate the pace of social progress.
  • We want to learn fast, but build for the long-term: We want to iterate fast and help bring new solutions to the table, but we also realize that important breakthroughs often take decades, or even centuries.
  • Stay close to the real problems: We engage directly in the communities we serve because no one understands our society’s challenges like those who live them every day.  

Our success is dependent on building teams that include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspectives. To that end, we look for a diverse pool of applicants including those from historically marginalized groups — women, people with disabilities, people of color, formerly incarcerated people, people who are lesbian, gay, bisexual, transgender, and/or gender nonconforming, first and second generation immigrants, veterans, and people from different socioeconomic backgrounds.

The Opportunity

You will work closely with the IT Support and IT Operations Managers to identify and solution areas for opportunity in delivering support across the organization and ways to improve the employee experience. This person will collaborate with the broader team(s) around them, work closely with partners within IT to help with tasks and/or projects, call out areas for opportunity within processes used internally or cross-functionally, identify when existing documentation is outdated and works to update it

You will

  • Ensure the highest levels of customer service in a collaborative environment having a keen focus on helping people resolve issues and problems, with security being the number one priority without causing blockers or reduced productivity
  • Install and configure computer hardware, software, systems, networks, printers 
  • Install software and perform custom configuration on systems
  • Follow internal asset and inventory management processes for all IT hardware and software
  • Collaborate on corporate wide initiatives as the IT Support subject matter expert
  • Identify, research and resolve complex technical problems
  • Coordinate with cross functional teams to resolve issues
  • Assist in resolution of more complex or escalated issues
  • May train, coach or assist junior team members
  • Create and update assorted types of documentation (Technical Documents, Knowledge Base, Training and Reference Materials)
  • Provide 24x7 on-call support within the team's rotation

You have

  • Experience working in a fast paced customer service environment, preferably within a technical organization
  • Experience in supporting and troubleshooting macOS and/or Windows platforms
  • Experience supporting and troubleshooting Android and/or iOS platforms
  • Experience with the setup and configuration of end-user desktop and laptop computer hardware, software, printers, phones, cell phones and peripherals
  • Experience administering enterprise software services such as AWS, Confluence, Jira, Salesforce, and Workday
  • Experience supporting cloud based collaboration tools such as Google Suite, Okta, Slack and Zoom
  • Experience mentoring junior staff and/or leading a team of 3-6 technicians
CZI believes that vaccines are one of the most powerful tools to fight COVID-19 and save lives. It aligns to our mission and work to cure, manage, and prevent disease. Proof of completed COVID-19 vaccination will be required for all applicants and employees to come onsite to a CZI facility. CZI will consider exceptions to this policy for medical or religious reasons on an individualized basis.

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Equal Employment Opportunity & Diversity

We care deeply about equal opportunity and diverse representation in our workforce. In support of these goals, we invite applicants to voluntarily provide demographic information.  This information will not be used in hiring decisions; individuals seeking employment at CZI are considered without regard to race, color, religion, national origin, age, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other protected class. See CZI’s Equal Employment Opportunity Policy

Completing the below is voluntary, but we encourage you to answer, since this information helps CZI evaluate and build our recruiting programs to help us achieve our goal of building a diverse, equitable and inclusive organization. We may also use responses to this form to comply with certain government reporting obligations. All responses will be shared only with limited personnel, who will use that information only for the purposes described in this paragraph. 

If you have any additional questions about why we ask this, what we do with the data, or to share suggestions for improvement, feel free to reach out to diversity@chanzuckerberg.com.

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Reasonable Accommodation Notice

CZI provides (and state and federal law requires) reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job (reach out to your recruiter or diversity@chanzuckerberg.com). Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

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Government reporting relies on certain demographic definitions, however, within that framework CZI has attempted to provide an opportunity for additional nuance by way of expanding our questions and providing open text fields for you to add further detail as desired.

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