Founded by Priscilla Chan and Mark Zuckerberg in 2015, the Chan Zuckerberg Initiative (CZI) is a new kind of philanthropy that’s using technology to help tackle some of the world’s toughest challenges – from eradicating disease, to improving education, to reforming the justice system. Our mission is to create a future for everyone. Across our three core Initiative focus areas of Science, Education and Justice and Opportunity, we’re pairing design and engineering with grantmaking, impact investing, policy work, and movement building, to help create a more just and inclusive world.

Our Values

  • We aim to be daring, but humble: We help scale bold ideas — regardless of structure and stage — by pairing engineers with subject matter experts to build tools that accelerate the pace of social progress.
  • We try to learn fast, but build for the long-term: We want to iterate fast and help bring new solutions to life, but we also realize that important breakthroughs often take decades, or even centuries.
  • Stay close to the real problems: We engage directly with the communities we serve because no one understands our society’s challenges like those who live them every day.

Our success is dependent on building teams that include people from different backgrounds and experiences who can challenge each other's assumptions with new perspectives. To that end, we look for a diverse pool of applicants including those from historically marginalized groups — women, people with disabilities, people of color, formerly incarcerated people, people who are lesbian, gay, bisexual, transgender, and/or gender nonconforming, first and second generation immigrants, veterans, or have different socioeconomic backgrounds.

The Opportunity

By pairing designers, product managers, and leaders in our education, science, and justice and opportunity teams, we can bring technology to the table in new ways. We are uniquely positioned to design, build, and scale software systems to help educators, scientists, and policy specialists better address the myriad challenges they face. Our technology team is already helping schools bring personalized learning tools to teachers and schools across the country and supporting scientists around the globe as they develop a comprehensive reference atlas of all cells in the human body.

As a Staff User Experience Researcher in the Justice & Opportunity Initiative, you will work closely with designers to build products for communities, advocates, and practitioners within the criminal justice system. You'll not only use your skills to help us understand people’s motivations, needs, desires, expectations, and obstacles, but also to help us uncover the opportunities for technology to make a meaningful impact within two areas:

  • Finding ways to support reform-minded prosecutors and improve prosecutorial decision-making
  • Building tools to support community-based organizations in their advocacy and reform efforts

You can read more about how CZI is thinking about the intersection of criminal justice and technology here in this Fast Company article.

You will:

  • Collaborate with cross-functional partners to translate curiosities into actionable research questions
  • Design and execute mixed-methods studies to explore and define emerging product and feature opportunities
  • Combine quantitative and qualitative data to measure the success of features during pilots and post-launch
  • Iteratively evaluate low and high fidelity designs and ideas
  • Participate in design critique by sharing constructive feedback
  • Synthesize research findings ND communicate research insights to cross-functional teams and leadership to inspire product design, development and strategy
  • Build a library of insights overtime for the organization to continually reference

You have:

  • Experience in selecting and executing qualitative and quantitative methods: interviews, contextual inquiry, focus groups, concept/usability evaluation, surveys, experimentation, etc
  • Ability to balance foundational and generative research with more tactical and evaluative research
  • Experience conducting research within complex contexts.
  • Demonstrated ability to create and roadmap research plans
  • Experience in applied product research for an end-to-end product lifecycle
  • Strong analytical systems thinking
  • Enthusiasm for learning about new topics and ambiguous domains quickly
  • Curious, collaborative and inclusive spirit
  • Passion to shape a country that is just, inclusive, and full of opportunity for all people to thrive with dignity

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We care deeply about equal opportunity and diverse representation in our workforce. In support of these goals, we invite applicants to voluntarily provide demographic information.  This information will not be used in hiring decisions; individuals seeking employment at CZI are considered without regard to race, color, religion, national origin, age, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other protected class. See CZI’s Equal Employment Opportunity Policy

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