Founded by Dr. Priscilla Chan and Mark Zuckerberg in 2015, the Chan Zuckerberg Initiative (CZI) is a new kind of philanthropy that’s leveraging technology to help solve some of the world’s toughest challenges – from eradicating disease, to improving education, to reforming the criminal justice system. Across three core Initiative focus areas of Science, Education and Justice and Opportunity, we’re pairing engineering with grantmaking, impact investing, policy work, and movement building, to help build an inclusive, just and healthy future for everyone.
We believe we can help build a future for everyone.
- We aim to be daring, but humble: We look for bold ideas — regardless of structure and stage — and help them scale by pairing engineers with subject matter experts to build tools that accelerate the pace of social progress.
- We want to learn fast, but build for the long-term: We want to iterate fast and help bring new solutions to the table, but we also realize that important breakthroughs often take decades, or even centuries.
- Stay close to the real problems: We engage directly in the communities we serve because no one understands our society’s challenges like those who live them every day.
Our success is dependent on building teams that include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspectives. To that end, we look for a diverse pool of applicants including those from historically marginalized groups — women, people with disabilities, people of color, formerly incarcerated people, people who are lesbian, gay, bisexual, transgender, and/or gender nonconforming, first and second generation immigrants, veterans, and people from different socioeconomic backgrounds.
Our work in education is aimed at ensuring that every student — not just a lucky few — can get an education that’s tailored to their individual needs and supports every aspect of their development. We’re pairing engineering with grant-making, impact investing, policy, and advocacy work to help every young person enter adulthood with the skills and abilities they need to reach their full potential — and equip every teacher with the tools and research they need to help students get there. Examples of the work CZI's education team supports include the Summit Learning Program, a personalized approach to teaching and learning that enhances the quality of student-teacher interactions and empowers educators to tailor instruction to individual student needs.
We are seeking a Product Specialist to join The Learning Platform team! Product Specialists are the connective tissue between our product and school-facing teams. In this role, you will turn educator feedback into actionable insights and operationalize various aspects of the product development cycle - ranging from running betas and launching new features to managing product quality initiatives. You will partner closely with engineers, product managers, and others to shape, support and execute on product goals.
- Collaborate with the product team on the vision for quality work, then drive and track its execution
- Plan, coordinate, measure, and drive discipline around the processes for betas and launches, in partnership with go-to-market teams
- Ensure that customer-facing teams have the necessary resources and tools to support users
- Be a product expert and maintain a central source of truth for information about your team’s products
- Maintain strong feedback loops between product facing teams and users, working with user-facing teams to collect, quantify & communicate product-related challenges to be considered by product and engineering in future development
- Up-level product teams understanding of how the product is being used in the real world.
- Build processes for scale - establish, manage, and optimize any non-technical processes that help your product/eng team meet its goals more efficiently.
- Identify and manage special projects throughout the year based on team needs and individual skills and passions
- A track record of driving projects, leading through influence, and mentoring teammates
- Strong leadership skills
- Experience with SQL or willing to learn
- Track record of making data-driven decisions
- Experience turning incomplete, conflicting, or ambiguous inputs into solid action plans
- Designed and/or improved operational systems
- Strong written and verbal communication skills, and are comfortable working cross-functionally and with third parties to drive execution
- A can-do attitude and the ability to juggle multiple priorities simultaneously
- Experience dealing with ambiguity in a rapidly changing environment