Founded by Dr. Priscilla Chan and Mark Zuckerberg in 2015, the Chan Zuckerberg Initiative (CZI) is a new kind of philanthropy that’s leveraging technology to help solve some of the world’s toughest challenges – from eradicating disease, to improving education, to reforming the criminal justice system. Across three core Initiative focus areas of Science, Education and Justice and Opportunity, we’re pairing engineering with grantmaking, impact investing, policy work, and movement building, to help build an inclusive, just and healthy future for everyone.
We believe we can help build a future for everyone.
- We aim to be daring, but humble: We look for bold ideas — regardless of structure and stage — and help them scale by pairing engineers with subject matter experts to build tools that accelerate the pace of social progress.
- We want to learn fast, but build for the long-term: We want to iterate fast and help bring new solutions to the table, but we also realize that important breakthroughs often take decades, or even centuries.
- Stay close to the real problems: We engage directly in the communities we serve because no one understands our society’s challenges like those who live them every day.
Our success is dependent on building teams that include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspectives. To that end, we look for a diverse pool of applicants including those from historically marginalized groups — women, people with disabilities, people of color, formerly incarcerated people, people who are lesbian, gay, bisexual, transgender, and/or gender nonconforming, first and second generation immigrants, veterans, and people from different socioeconomic backgrounds.
By pairing engineers with leaders in our education, science, and justice and opportunity teams, we can bring technology to the table in new ways to help drive solutions. We are uniquely positioned to design, build, and scale software systems to help educators, scientists, and policy experts better address the myriad challenges they face.
Our Technology Operations team is seeking a Product Specialist on the CZI Education Team. In this role, you will be bringing the voice of educators to the engineering team that builds a platform for personalized learning. The platform is developed for middle and high school, and allows teachers to meet the unique needs of every individual student, to ensure every child is set up for college and career success, both academically, and with the life and social skills they need.
The Product Specialist is part of a team that focuses on delivering high-quality, empathetic, and delightful experiences to the educators and students who use our learning platform. In this role, you will work with our grantee partner organization counterparts to identify educator needs, pain points, and successes, and turn this data into actionable insights for engineering teams. Additional functions include supporting new feature launches, quality assurance, and our beta program.
- Leverage platform expertise to investigate, triage, and resolve issues on the learning platform
- Collaborate with engineering and product management to shape, support, and execute product goals, by elevating the voice of educators as an input into decision-making
- Monitor and analyze educator feedback for platform related pain points
- Apply expertise in quantitative analysis, data mining, and data visualization to tell the story behind the numbers and understand educator sentiment better
- Oversee the engineering oncall process, continuously seeking ways to improve processes and drive quality improvements
- Support new feature launches, including launch communication, rollouts, and signal gathering
- Manage platform quality assurance program
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the user experience
- Identify and manage special projects throughout the year based on team needs and individual skills and passions
- 2+ years working in an operational capacity
- Empathy - you are compassionate and eager to help others, both our end users and people on our team
- Initiative - you are a self-starter; when you identify problems, you act on them. You don’t need direction to have impact
- Leadership - you are the go-to person on your team
- Scrappiness - you’re willing to get your hands dirty and do whatever it takes to achieve your end goals
- Comfort with data - you can take data and turn it into an actionable story
- Understanding of, or willingness to learn, SQL