Founded by Dr. Priscilla Chan and Mark Zuckerberg in 2015, the Chan Zuckerberg Initiative (CZI) is a new kind of philanthropy that’s leveraging technology to help solve some of the world’s toughest challenges – from curing, managing, or preventing all diseases, to improving education, to reforming the criminal justice system. Across three core Initiative focus areas of Science, Education and Justice and Opportunity, we’re pairing engineering with grantmaking, impact investing, policy work, and movement capacity building, to help build an inclusive, just and healthy future for everyone.
We believe we can help build a future for everyone.
- We aim to be daring, but humble: We look for bold ideas — regardless of structure and stage — and help them scale by pairing engineers with subject matter experts to build tools that accelerate the pace of social progress.
- We want to learn fast, but build for the long-term: We want to iterate fast and help bring new solutions to the table, but we also realize that important breakthroughs often take decades, or even centuries.
- We are committed to staying close to the real problems: We engage directly with the communities we serve because no one understands our society’s challenges like those who live them every day.
Our success is dependent on building teams that include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspectives. To that end, we look for a diverse pool of applicants including those from historically marginalized groups — women, people with disabilities, people of color, formerly incarcerated people, people who are lesbian, gay, bisexual, transgender, and/or gender nonconforming, first and second generation immigrants, veterans, and people from different socioeconomic backgrounds.
By pairing engineers with leaders in our education, science, and justice and opportunity teams, we can bring technology to the table in new ways to help drive solutions. We are uniquely positioned to design, build, and scale software systems to help educators, scientists, and policy experts better address the myriad challenges they face. (Our technology team is already helping schools bring personalized learning tools to teachers and schools across the country and supporting scientists around the world as they develop a comprehensive reference atlas of all cell types in the human body.)
Our Technology team in Science is seeking an experienced User Experience Researcher to conduct rigorous research for CZI’s efforts to accelerate biomedical research by strengthening patient communities and partnerships. This role will be responsible for designing and conducting rigorous research to answer the highest priority questions, including “full-stack” UX research focusing on foundational, strategic, generative, tactical, and evaluative questions. This role will be located at CZI’s Redwood City office.
This role reports through CZI’s Design and UX Research team, which sits in Technology at CZI; however, it will work very closely with the Science Policy team at CZI. CZI Science’s mission is to support science and technology that will help make it possible to cure, prevent, or manage all diseases by the end of the century. Interdisciplinary teams of physicians, biologists, computational scientists, and engineers can expand our understanding of the human body and illness — the very science behind medicine. CZI fosters collaboration between scientists and engineers, develops tools and technologies, and builds support for basic scientific research. Examples of the work CZI Science is supporting include the Human Cell Atlas, a global project to create a complete reference map of all the cells in the human body; and the Chan Zuckerberg Biohub, an independent nonprofit research hub to bring scientists and engineers together from Stanford, UCSF, UC Berkeley, along with the engineering team from CZI.
- Design and execute rigorous, mixed-methods, human-centered research to better understand the attitudes, behaviors, and needs of patients, patient groups, scientists, and researchers
- Collaborate with and include cross-functional stakeholders across science policy, advocacy, product management, engineering, data science, and design on research projects that inform the direction and development of product solutions
- Gather and convey insights in clear, compelling ways that evaluate hypotheses, inspire new ideas, and encourage iteration
- Run usability research for products and services - including on low and high-fidelity concepts, to inform ideas for solutions, product iterations, and launches
- Collaborate with cross-functional partners to translate their curiosities into actionable research questions
- Analyze qualitative and quantitative data and convey insights in clear, illustrative ways that help the team learn about how patients can drive research agendas forward and inspire strategic decision-making
- Provide consultative input to external partners re: UX research, human-centered design, and the importance of getting feedback to iterate on ideas
- Be willing to travel as needed (estimated 6-8 times per year)
- Be flexible and willing to shift focus or direction as needed to adapt to the ever-changing landscape of the work underway
- Example projects / activities include:
- collaborate with stakeholders to identify and prioritize research questions, develop and execute on a research plan to begin addressing them
- conducting in-depth interviews, ethnographic and contextual inquiries, desk-research, and usability research to understand how the communities we’re interested in currently use technology to meet their needs (and conducting gap analyses to understand where it’s not meeting their needs)
- translating research findings into recommendations for ways CZI can leverage participatory design approaches that can move the needle in this space.
- recruiting and speaking with a variety of patients, patient group leads, and scientists, researchers, and clinicians to understand their needs, workflows, data, process, and tooling needs
- The following skills / abilities:
- Empathy-driven and human-centered
- Expertise in several qualitative and quantitative methods
- Impeccable and compelling communication, collaboration, and prioritization skills
- Desire to learn about new, technical fields
- Comfort interacting with individuals with highly technical and specialized roles
- Experience working with individuals from vulnerable communities
- Flexibility and willingness to shift directions and focus as needed
- Rigorous researcher that can accurately identify and execute appropriate methods for a given research question
- Distills stakeholder questions into research questions
- Strong advocate for communities of focus and for research findings
- In your career, you have
- successfully designed, executed, analyzed, and reported on multiple mixed-methods UX research projects, including foundational/generative research and tactical/usability research.
- successfully collaborated with stakeholders to help the team make research-informed product decisions, both strategic and tactical.
- had to deliver “tough” findings to stakeholders and advocate for potentially unpopular research results.
- successfully navigated relationships with stakeholders who may not be familiar with UX research or its value.
- not been afraid to be scrappy, learn new areas, and think on your toes.
- worked with technical users in the past (ideally with scientists).
- worked with vulnerable communities in the past (ideally within the healthcare realm).
- worked on projects involving complex systems where policies and regulations play a big role in the space.