Founded by Dr. Priscilla Chan and Mark Zuckerberg in 2015, the Chan Zuckerberg Initiative (CZI) is a new kind of philanthropy that’s leveraging technology to help solve some of the world’s toughest challenges – from eradicating disease, to improving education, to reforming the criminal justice system. Across three core Initiative focus areas of Science, Education and Justice and Opportunity,  we’re pairing engineering with grantmaking, impact investing, policy work, and movement building, to help build an inclusive, just and healthy future for everyone.

Our Values

We believe we can help build a future for everyone.

  • We aim to be daring, but humble:  We look for bold ideas — regardless of structure and stage — and help them scale by pairing engineers with subject matter experts to build tools that accelerate the pace of social progress.
  • We want to learn fast, but build for the long-term: We want to iterate fast and help bring new solutions to the table, but we also realize that important breakthroughs often take decades, or even centuries.
  • Stay close to the real problems: We engage directly in the communities we serve because no one understands our society’s challenges like those who live them every day.  
Our success is dependent on building teams that include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspectives. To that end, we look for a diverse pool of applicants including those from historically marginalized groups — women, people with disabilities, people of color, formerly incarcerated people, people who are lesbian, gay, bisexual, transgender, and/or gender nonconforming, first and second generation immigrants, veterans, and people from different socioeconomic backgrounds.

The Opportunity

At CZI we want to be a part of creating a future where every person can enjoy meaningful work, take care of their families, and live in a just society. Our work focuses on finding ways to strengthen our communities and help more families get ahead. We support organizations and partners working in Criminal Justice Reform, Economic Opportunity, Housing Affordability, and Immigration Reform.

At this early stage, it is essential that the justice & opportunity team hires an experienced UX Researcher to help conduct exploratory and generative discovery research. This formative research work will help define what problems we want to design technology solutions for. It will create the exploratory framework that then shapes the team’s approach to building tools to support the movements, communities, leaders, and organizations that align with our programmatic focus areas. We need your skills as a senior UX Researcher to not only help us understand people’s motivations, needs, pain points, desires, expectations, and obstacles, but also to help us uncover the opportunities for technology to make a meaningful impact.

Your generative research insights will help to clarify the problem space, however, you will also lead the evaluative user research efforts to help us assess the usability, desirability, and performance of the technology solutions we build.

You will collaborate with cross-functional teammates not only in the technology team, but also with cross-functional teammates in non-technical teams and with external partners.  

You will 

  • Collaborate with cross-functional partners to translate their curiosities into actionable research questions
  • Design mixed-methods studies to help the team learn about attitudes and behaviors in complex social systems (e.g. the criminal justice system)
  • Conduct generative research to identify high impact problems
  • Iteratively evaluate concepts, designs, and products
  • Involve the team in generative and evaluative research and collaborate with them to generate ideas to address problems & opportunities identified by research
  • Combine quantitative and qualitative data to develop insights or to analyze success
  • Convey insights in clear, compelling, concise, and actionable ways to help the team shape & improve product strategy and design
  • Participate in critique by sharing and receiving constructive feedback
  • Build a library of insights over time for the organization to continually reference

You have

  • Passion about helping shape a country that is just, inclusive, and full of opportunity for all people to thrive with dignity
  • Experience conducting generative and evaluative research, leading research efforts for an end-to-end product lifecycle
  • Experience in selecting and executing qualitative methods: interviews, ethnography, contextual inquiry, focus groups, diary studies, and concept/usability evaluation
  • Experience in selecting and executing quantitative methods: surveys, statistical analysis, and experimentation
  • Demonstrated ability to identify new product opportunities by connecting people, problems, analytics and organizational goals
  • Demonstrated ability to communicate research insights to cross-functional teams and leadership in a way that promotes impact on product strategy, design, and development
  • Willingness to occasionally travel to conduct in-context research
  • Enthusiasm to work independently and thrive in a fast-paced environment with high-growth and ambiguity
  • Strong analytical thinking, problem-solving and ability to prioritize
  • Strong background and experience in human-computer interaction, psychology, sociology, or a related field
  • 7+ years experience in applied product research
  • 2+ years experience mentoring (or managing) individuals contributors within product research 

 

 

Apply for this Job

* Required

File   X
File   X


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Chan Zuckerberg Initiative are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.