Change.org is searching for a Senior Manager, Internal Communications to own all aspects of company wide and operational internal communications to drive performance, strengthen culture and improve our team's experience.
We’re a social impact business (a public benefit company), and the world's largest non-profit owned tech platform focused on civic action with 80m monthly users, 50,000 campaigns launched on the site every month, and a revenue model that has grown by 500% in 2 years. We’re growing quickly, and our users win campaigns for change once every hour. From strengthening hate crime legislation in South Africa; calling for Racial Justice in the US; fighting corruption in Indonesia, Italy, and Brazil; to fighting violence against women in India.
We are looking for a Senior Manager, Internal Communications who is great at high quality internal communications execution and strategy and has a passion for expanding our platform to mobilize hundreds of millions of people to take deeper civic action.
You will report to our Chief Operations Officer. As a key member of our Operations Team you’ll:
- Develop, own and execute a clear and consistent internal communications system across multiple channels including but not limited to company wide email communications, weekly all team calls, Slack, and Confluence that supports Change.org’s global operations. One key outcome would be that a majority of staff agrees that the internal communications function keeps them informed and supports their ability to deliver excellent quality work and stay focused on their mission.
- Partner with functional leads and executives to be the first point of contact and own overarching internal communications strategy, including high volume content creation - focused on proactive and reactive all-team internal communications.
- Partner with the Global comms team to ensure strong alignment and consistency with our external comms brand, including identifying and pursuing opportunities that drive both internal and external comms goals. Key audiences for external comms are potential staff (employer branding) and potential organizers.
- Determine optimal audiences, channels, messengers and messaging for company wide communications, and create the content to deliver those comms. Build scalable systems for those comms, potentially for departments and teams to use.
- 5+ years of experience owning, developing and executing high volume, high quality communications including content creation (executive level communications - written/verbal to include email messaging, visual presentations, slide decks, Q&A sessions, etc) for a growing tech organization
Target Core Competencies/Skills:
- Communication: Low-ego, high sense of urgency and high quality, high volume delivery of written, visual and verbal communications; Communicates proactively, effectively, and appropriately, upholding the reputation of the communications team and the Change.org brand.
- Ownership & Results: End-to-end project management and execution of short-term internal communications priorities, as well as long-term strategic projects; Ability to effectively problem solve, take initiative, and proactively prioritize projects with a focus on key results
- Strategic Planning: Ability to build a wholistic internal communications strategy that is concise and scalable; Ability to build a roadmap and set goals/timelines aligned with department and company wide OKRs, ensuring it is all in support of company mission, vision and strategic priorities
- Collaboration: Ability to partner with key stakeholders ( C-Team, People Team, Global Leads, Chiefs of Staff, Employee base, etc.); Keen understanding of various perspectives and nuances of internal communications in a global environment; Strong EQ and empathetic leadership skills
- Adaptability: Ability to make sound judgement calls and operate comfortably in areas of uncertainty and/or little information; Effective problem solving and ability to embrace change, modeling a tone of resilience and focus amidst shifting structures and systems.
Interested? Great! Here's what you should know:
This is a 12 month Fixed Term role (includes full-benefits) and we are open to folks working 100% remote. Our team is high impact, low ego, and has an amazing culture to be a part of!
Change.org is a global company, and salaries are adjusted for cost of labor in each city. For example, the annual salary of a Senior Manager, Internal Communications in NYC is $129,500, and would be $135,000 in San Francisco or $123,000 in Washington, DC. In exceptional circumstances, we may offer below the listed salary for high potential candidates with less experience, or above it for candidates with significantly more experience.
We anticipate moving very quickly and our evaluation process is as follows:
- Application Submission: Answer two short questions, include a writing sample and CV. We’ll contact you the week after you apply about proceeding to the next stage.
- Recruiter Screen (45 minutes)
- Timed Communication Strategy Exercise (90 minutes): Scheduled at your convenience. If you need to rent a quiet space for this task, or need childcare or transport or incur other expenses in order to participate, we’ll reimburse those costs.
- Functional Lead/Stakeholder Interview (45 minutes)
- Hiring Manager and Head of Global Comms Panel Interview (60 minutes)
We especially encourage applicants of different backgrounds, cultures, genders, experiences, abilities and perspectives to apply. We’re actively working to increase the diversity of experience and perspectives on our team and are looking for someone who is excited to contribute in that regard.
Change.org is committed to being a diverse and inclusive workplace. Everyone says this, right? Well, we mean it - we invest in serious programs to bring in and support women and people of color, we have in-person onboarding experiences and affinity groups to help everyone feel included, we regularly celebrate the heritage of all staff, and we believe strongly in consistent, fair, and transparent salary scales to help level the playing field. All qualified applicants will receive consideration for employment without regard to race, color, national origin, or disability or veteran status.
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