Change.org is searching for a Director, Program Management & Product Operations to develop operational processes and programs to supercharge digital product delivery for Change.org’s consumer marketplace.

 

We’re a social impact business (a public benefit company), and the largest tech platform focused on civic action in the world with 50 million monthly users, 50,000 campaigns launched on the site every month, hundreds of millions of signatures per year, 200 staff, and a new revenue model that has grown by 500% in 2 years. We are profitable, growing fast, and executing on a plan to deepen and scale the social movements on our platform, from strengthening hate crime legislation in South Africa, to bringing down the price of insulin across the United States, to fighting corruption in Indonesia, Italy, and Brazil. We are seeing surging levels of activity right now as the world mobilizes to fight the Coronavirus and the cascading impacts of the Coronavirus on society's most vulnerable.

 

We are looking for a Director of Program Management & Product Operations  who is great at execution, innovation and leadership and has a passion for expanding our platform to mobilize hundreds of millions of people to take deeper civic action.

 

You will be based out of our San Francisco, CA or Victoria, Canada office (remote for now) or a remote location on Pacific or Mountain time and report to our VP of Product.  Strong preference for candidates living close to the San Francisco, California or Victoria, Canada offices.

 

As the founding member of our Product Management Office you’ll develop metrics for project operations and programs, as well as help grow the department.

 

Key Outcomes 

-Management: Establish a program management function and product portfolio management that encompasses technical program management and product operations, so that tradeoffs are articulated and resolved, and investments in product development are delivered efficiently. Ensure operation efficacy of the product portfolio for both ROI and customer success.

-Execution: Partner with stakeholders to drive effective execution of product development at scale. Create and deploy projects, programs, processes, and KPIs for the product development organization.

-Leadership & Communication: Define and set standards for excellence in program management and product operations. Influence change and improve processes at multiple levels, including C Team. Assess agile team processes; streamline and simplify communications about the product portfolio and progress against the company roadmap. Clearly articulate and champion an approach to favor output over process. 

-Risk Assessment: Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks) by overseeing gaps between teams, processes and systems. 

-Relationship & Partnership: Partner with teams across the business and externally to source, allocate, and coordinate resources. Partner with product, design and engineering teams to deliver software solutions. Create systems for communication that enable effective knowledge sharing (ex: product review cycles, confluence structure and rollout).


The most important skills and capabilities for the role are:

 

-Portfolio Management:  You have the technical aptitude to make informed recommendations to improve outcomes, and are experienced in full cycle digital product development  across design, product development and engineering. 

-Execution: You have a natural bias for action. You are a master of organization who plans and prioritizes work in a way that maximizes the outcomes that are delivered. You are a skilled collaborator to align the team and stakeholders across the business to execute effectively. You’re great at synthesizing diverse inputs and perspectives to build alignment and deliver exceptional results. You roll up your sleeves and get things done yourself whenever that serves the outcomes best.

-Communication: You effectively communicate across all levels of the organization including C-level, precisely and convincingly to build alignment and deliver results. You produce and ensure clear, consistent, high quality communications from leadership across a wide variety of cross-company projects and meetings. 

-Leadership:  You make the best decisions for the product development organization, favoring progress over process in true agile fashion. As a service-oriented leader, you hire and lead a team, serve as a program management mentor, and guide the  professional development of direct reports.

 

Target Experience:

-8+ years of experience working in digital program management, product operations, or a closely related discipline for a software, Saas, or internet company.

-5+ years experience in a program management, product operations, or similar role.

-2+ years running program management for a 30-60+ person product development organization. 

-2+ years people management (Team size of 1-5)

 

It will be a plus if you:

 

-Have practical experience working in a consumer marketplace company.

-Have experience scaling product development organizations.

 

Interested? Great! Here's what you should know:

 

This is a full time role, and while we do strongly prefer folks living in San Francisco or Victoria, Canada, we are open to folks in Pacific and Mountain Time Zones as the role will be remote for the foreseeable future. Our team is high impact, low ego, and has an amazing culture to be part of right now.

 

Change.org is a global company, and salaries are adjusted for cost of labor in each city. (For example, an annual salary of a Director, Program Management is $235,000 in San Francisco, CA). We may offer below the listed salary for high potential candidates with less experience, or above it for candidates with significantly more experience.

 

We anticipate moving very quickly and our evaluation process is as follows: 

 

STEP 1 Interview with Recruiter, 50 minutes

STEP 2 Interview with VP of Product, 50 minutes

STEP 3 Interview with Senior Director of Engineering, 60 minutes

STEP 4 Interview with Senior Director of Engineering, Director of Product & CTO,  2.5 hours

STEP 5 Final interview with VP of Product, 50 minutes

We especially encourage applicants of different backgrounds, cultures, genders, experiences, abilities and perspectives to apply. We’re actively working to increase the diversity of experience and perspectives on our team and are looking for someone who can help continue to lead that process. 

 

Change.org is committed to being a diverse and inclusive workplace. Everyone says this, right? Well, we mean it - we invest in serious programs to bring in and support women and people of color, we have in-person onboarding experiences and affinity groups to help everyone feel included, we regularly celebrate the heritage of all staff, and we believe strongly in consistent, fair, and transparent salary scales to help level the playing field. All qualified applicants will receive consideration for employment without regard to race, color, national origin, or disability or veteran status.

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