The global financial ecosystem is changing. Revolutionary blockchain technology has unlocked the potential for people around the world to have more equal access to wealth and information. This transformation has begun with the mass global adoption of cryptocurrencies but like all new financial systems, it needs greater trust to realize its full potential and remain safe from bad actors. That’s where we come in. The Chainalysis blockchain data platform enables businesses, governments, and banks to solve the world’s most high-profile criminal cases, paving the way for an economy built on blockchains.

The global financial ecosystem is changing. Revolutionary blockchain technology has unlocked the potential for people around the world to have more equal access to wealth and information. This transformation has begun with the mass global adoption of cryptocurrencies but like all new financial systems, it needs greater trust to realize its full potential and remain safe from bad actors. That’s where we come in. The Chainalysis blockchain data platform enables businesses, governments, and banks to solve the world’s most high-profile criminal cases, paving the way for an economy built on blockchains. 

The IT Associate will help the company by enabling our teams to maintain their best performance.  You will be the face of the team, interacting with and advising our customers on their technical needs and mishaps in person at our office as well as online.  You’ll be hands on with some of the best in class technology.  This role will be the face of the IT organization and having a friendly demeanor and attitude will help ensure that all our customers leave satisfied with your assistance!  

 

In one year you’ll know you were successful if…

  • Proven capable of working independently
  • You have improved the daily efficiency of our customers by providing top level service
  • You took ownership of the office space and ensured operational excellence
  • Provided technical assistance with in office events
  • Solved many IT Challenges to unblock the productivity of our technology customers and partners
  • Implemented security team recommendations and best practices
  • Assisted with the automation of qualifying tasks and support requests
  • Participated in the creation and optimization of processes and policies to best support our customers
  • Developed key working relationships to help achieve outstanding outcomes
  • Documented processes and procedures for your team and customers

A background like this helps: 

  • Few years of experience in a similar role
  • Experience in managing a variety of SaaS applications
  • Experience working within a cloud environment
  • Experience in Mac OS and Mac hardware troubleshooting
  • Experience in basic network troubleshooting
  • Experience in troubleshooting AV systems 
  • Experience with major video conferencing and telepathy hardware
  • Have a positive outlook and an optimistic mindset
  • Keen to working with others in a collaborative fashion
  • Strong communicator in English, both written and verbally

*Please note this role requires you to be in office five days a week.

 

#LI-BD1

At Chainalysis, we help government agencies, cryptocurrency businesses, and financial institutions track and investigate illicit activity on the blockchain, allowing them to engage confidently with cryptocurrency. We take care of our people with great benefits, professional development opportunities, and fun.

You belong here. 

At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. Some of the ways we’re ensuring we keep learning are an internal Diversity Committee, Days of Reflection throughout the year including International Women’s Day, Harvey Milk Day, World Humanitarian Day, and UN International Migrants Day, and a commitment to continue revisiting and reevaluating our diversity culture. 

We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. Additionally, if you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here. We can’t wait to meet you.  

Applying from the EU? Please review our Chainalysis Applicant Privacy Policy.

  

By submitting this application, I consent to and authorize Chainalysis to contact my former employers, and any and all other persons and organizations for information bearing upon my qualifications for employment.  I further authorize the listed employers, schools and personal references to give Chainalysis (without further notice to me) any and all information about my previous employment and education, along with other pertinent information they may have, and hereby waive any actions which I may have against either party(ies) for providing a reference.  I understand any future employment will be contingent on the Company receiving satisfactory employment references.

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