Our Customer Success team is insatiably curious and adept at problem-solving. We use data and domain expertise to navigate the customer-journey, helping each stakeholder define and achieve success. We’re also extremely collaborative and work with cross-functionally to share the insights we learn from our customers.
The Customer Success Manager responsible for our US Government business is passionate about the customer’s mission and ensuring their success. We measure ourselves by things like user adoption, retention, and overall satisfaction.
Within a year you are successful if…
You’ve directly contributed to increasing the net retention of our most important federal customers
You can confidently answer advanced product usage and technical questions related to data and investigations across our product suite
Our biggest customers in the US federal government trust and rely on you to help them achieve their goals
A background like this helps:
Technical support experience on a digital or software product catering to US Government customers
Prior working experience in the forensic or investigations space
Emotional intelligence and an empathetic propensity to read between the lines and understand what the customer is saying (and what they mean)
At Chainalysis, we help government agencies, cryptocurrency businesses, and financial institutions track and investigate illicit activity on the blockchain, allowing them to engage confidently with cryptocurrency. We take care of our people with great benefits, professional development opportunities, and fun.
You belong here.
At Chainalysis, we believe that diversity of experience and thought makes us stronger. We encourage applicants across any race, ethnicity, gender/gender expression, age, religion, ability and experience. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. We can’t wait to meet you.