Chainalysis is one of the fastest growing companies in the cryptocurrency space. Our cryptocurrency investigation and compliance software is used by the world’s leading law enforcement agencies, regulators, and businesses as they combat fraud, human trafficking, money laundering, and other illicit activity involving cryptocurrencies. With offices in New York, Washington D.C., London, and Copenhagen, we are backed by Accel, Benchmark and other leading names in venture capital. Our mission is to build trust in blockchains.
Are you sick of Active Directory? Do you want to work for an IT Department that focuses on a great user experience and security first? We are an all SaaS, mostly mac and G-suite environment poised for rapid growth. As one of the first members of the IT team you can help shape our helpdesk and how we support our users.
We are looking for an IT Support Technician to be our first member of the Helpdesk staff. This position will be based out of New York
Be the first point of contact for help desk requests in the organization
Utilize a ticket system to track and manage IT workload
New hire onboarding and training
Creation of documentation and knowledge base articles
Troubleshoot technical issues both in person and remotely
Configure and deploy IT equipment (laptops, AV, phones, etc)
Maintain meeting room hardware (we use Zoom)
Manage our hardware and software inventories
Light network management as needed
1-2 years in a user-facing IT support role
BA/BS preferred but not required with relevant experience
Excellent communication skills both verbal and written
Expert at troubleshooting Mac/OSX issues
Previous experience managing IT SaaS platforms of some type
Working knowledge of security best practices, SSO, MFA, etc.
Basic networking knowledge (TCP/IP, LAN/WAN, Wi-Fi) a plus
Previous use of G-Suite, FreshService, Zoom, Atlassian, JAMF, OKTA a plus
You belong here:
At Chainalysis, we believe that diversity of experience and thought makes us stronger. We encourage applicants across any race, ethnicity, gender/gender expression, age, religion, ability and experience. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. We can’t wait to meet you.
Perks & Benefits:
We offer a comprehensive benefits package including competitive salaries, stock options for senior roles, medical, dental and vision - which cover domestic partners as well - plus life and disability coverage, 20 vacation days, and a 401K plan. Chainalysists also get to participate in our annual Huddle, a week-long destination event that promotes team-building, professional development, and fun!