Our Company

Cerebral is a one-stop shop for high-quality mental health care. 

Since launching in January 2020, we have gone from 5 people in an off brand WeWork to over 2,000 team members across the United States working hand in hand to transform access to high-quality mental health care at scale. Our team will not stop building, growing, and iterating until everyone, everywhere can access high-quality mental health care without the high cost, wait times, and stigma.

 We recently became the fastest mental health company ever to unicorn status, having raised over $162 million and achieved a valuation above $1.2 billion. Cerebral’s investors include Silver Lake, Access Industries, Bill Ackman, Chris Burch, WestCap, and Oak HC/FT. 

It is just the beginning for Cerebral, and we need your help as we transform access to high-quality mental health care in the United States and beyond.

About the Role

We are seeking an empathetic and resourceful Client Coordinator to oversee the day-to-day relations with our clients. You will report directly to a Coordination Team Manager and work together with a variety of different care team members, such as Prescribers, Therapists, and Care Counselors for our clients to receive the highest quality of care. The standard pay rate for this position is $19.23 per hour.

Responsibilities

  • Replying to inbound messages from clients regarding prescription orders, scheduling, billing, questions about Cerebral, and emotional wellness
  • Providing assistance to clients through client accounts, over email, as well as occasionally over the phone
  • Collaborating with the clinical support team and relaying information between clients and clinicians
  • Occasionally responding to crisis situations by carrying out an emergency response protocol to support clients in need over the phone 

 

Requirements

  • You are a strong verbal and written communicator
  • You enjoy fast-paced and ever-changing work environments
  • You are highly organized and detail-oriented
  • You love working hard, and enjoy having a multi-dimensional role
  • You bring empathy, patience, and grit to all of your interpersonal interactions
  • You are proficient using a computer and have the ability to learn how to use new computer programs quickly
  • Previous remote work experience strongly recommended
  • Able to work a full-time schedule Monday-Friday during the following shifts-  9am-6pm EST/6am-3pm PST or 12pm-9pm EST/9am-6pm PST.

Apply for this Job

* Required
  
  
When autocomplete results are available use up and down arrows to review
+ Add Another Education