Overview

Centria Healthcare Staffing is looking to hire caring, professional and dedicated MAs and CNAs. A healthy work life balance is considered in the structure of our organization. We want our clients and staff healthy and happy. We love what we do and have a high expectation of service. We are growing tremendously and are looking forward to adding great individuals to our team. We understand that our employees are our greatest asset. 

 
 

JOB TITLE: Medical Assistant Welcoming Specialist

POSITION DESCRIPTION

SUMMARY:

The Welcoming Specialist will work as a team member in a community crisis center setting that serves all members in the community. This position will provide and maintain a supportive, hopeful, empathic, and engaging environment for individuals/families seeking help with crises.


ESSENTIAL JOB FUNCTIONS:

  • Greet and welcome all guests who enter the Crisis Center lobby
  • Cultivate a welcoming atmosphere that emphasizes trauma informed delivery of service
  • Initiate prompt, courteous delivery of service by engaging guests to complete the Crisis Contact Form
  • Complete the Welcome Form in the consumer's Electronic Health Record (EHR) based on information from the Crisis Contact Form
  • Copy insurance and ID cards, print Consent for Treatment from the EHR, and obtain signature from consumer/parent/guardian or defer to the Triage Clinician if explanation is necessary
  • Coordinate appointments from the lobby to teams within the RCC
  • Enter the Welcome Form in the EHR within 10 minutes
  • Measurement and recording of vital signs
  • Comply with attendance and punctuality policies, as well as all other Common Ground policies and procedures


RELATED JOB FUNCTIONS:

  • Prepare and maintain appropriate supply of forms that are in good format and up to date
  • Answer and transfer phone calls on behalf of all Common Ground programs at the RCC
  • Continuously manage a clean and comfortable environment for people served as well as co-workers
  • Participate in training and orientation of new staff and interns
  • Perform other job-related duties as assigned

 

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

KNOWLEDGE OF:

  • Current intervention, behavioral management, and de-escalation techniques
  • Standard insurance and billing procedures
  • Medical Terminology
  • Measurement of Vital Signs
  • Basic math skills
  • Trauma informed principles and values

SKILL TO:

  • Type, enter data, file and operate office equipment efficiently
  • Interact positively with departmental staff and individuals being served
  • Resolve guest conflict in a friendly, helpful manner
  • Demonstrate proficiency in measuring and recording basic vital signs
  • Demonstrate proficiency in relevant software and applications (i.e. Microsoft Word, Excel, PowerPoint and Outlook)

ABILITY TO:

  • Relate to a diverse population which includes a variety of age, economic and educational backgrounds
  • Understand and follow verbal and written instructions
  • Communicate effectively, both verbally and in writing
  • Consistently exercise superior customer service skills with both team members and individuals being served
  • Demonstrate organizational skills with strong attention to detail
  • Apply the dynamics of the crisis intervention model and engage in problem solving process
  • Work in a multi-disciplinary environment and manage evolving needs


REQUIRED EDUCATION AND EXPERIENCE:

  • High school diploma or GED
  • Completion of a Medical Assistant or Nursing Assistant program or 1year equivalent experience.

 

ESSENTIAL REQUIREMENTS:

Physical Requirements:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Environmental Working Requirements:

Work is done in both a crisis center environment with exposure to computer screens; Assignments may require work to be done on an individual basis or in teams with members at various staffing levels. The work environment is that of a crisis center and may subject staff to behavioral and medical events that could be physically hazardous.

 


Benefits to choosing Centria:

Healthcare benefits:

  • Medical
  • Dental
  • Vision

Additional benefits offered:

  • Sick Pay
  • Flexible schedule
  • Paid training
  • Virtual Orientation
  • Electronic charting
  • Dedicated staffing specialists
  • Employee Assistance Program (EAP)
  • Referral bonus
  • COVID supply support
  • Tuition Assistance Program 
  • 24/7 On Call support
  • Highest quality metrics in the industry
  • Opportunities for advancement within the organization

Founded in 2009 and headquartered in Farmington Hills, Michigan, Centria Healthcare is a leading provider of home-based catastrophic injury and rehabilitation care, private duty nursing, and supportive living services across the state of Michigan.  Centria coordinates among multiple disciplines for its rehabilitation services including physical therapy and occupational therapy.  Transcending beyond the role of traditional home healthcare providers, Centria has established itself as a market leader through its diverse expertise spanning from the rehabilitation of those who have experienced a Traumatic Brain Injury or Spinal Cord Injury to children dependent on technology.  Centria has developed the most comprehensive programs to care for individuals involved in the most serious accidents with potentially long-term complications relating to those accidents.

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