Position Overview:
This role is responsible for facilitating all aspects of onboarding and credentialing for clinical and field-based personnel. The Clinical Onboarding and Credentialing Specialist will organize, maintain, and verify all aspects of the process and maintain current clinical and field-based staff files. Additionally, they will provide a positive customer service experience to team members, including clinical and field staff and payors, by being the point of contact and assisting them with related inquiries.
Duties and Responsibilities
- Onboarding
- Manage candidate applications, associated pre-hire requirements, and maintain detailed records in
CareConnect and the HRIS platform. - Communicate regulations, policies, and procedures to team members, including clinical and field
staff. - Engage candidates and assist with setting schedules and expectations, enrolling them in required
courses, and tracking activity completion. - Track the candidates daily progress against their schedule for onboarding and escalate any delay
concerns to the appropriate party. - Partner with the Recruiting and Operations teams regarding candidate and team member transitions.
- Manage candidate applications, associated pre-hire requirements, and maintain detailed records in
- Credentialing
- Assist clinical and field staff in applying/registering for certifications, licensure, etc., needed for
credentialing. - Obtain and review certifications, licenses, and other required credentialing documents to maintain
up-to-date personnel files. - Submit and follow up with payor credentialing applications via phone, email, or proprietary portals.
- Partner with the Family Financial Navigation (FFNT) and Billing teams to resolve any potential or
outstanding claim issues related to credentialing. - Set up new service location addresses or markets in collaboration with the Contracting team.
- Create applicable internal and external accounts, as needed.
- Assist clinical and field staff in applying/registering for certifications, licensure, etc., needed for
- Customer Service
- Serve as a resource for team members with questions regarding Centria guidelines, payor requirements, etc.
- Follow-up via email or service desk with team members within 24 hours and maintain a customer satisfaction rating above 90%.
- Projects
- Participate in major projects and the implementation of new initiatives and processes.
- Assist with ad hoc reports as needed.
Qualifications
These guidelines can be used to make a list of qualifications required (or preferred) to perform the job successfully.
Education
- Associate Degree
- Bachelor’s Degree, preferred
Work Experience
- 1+ years administrative or customer service experience
- Data entry experience, preferred
Equipment and Technology Requirements
- Basic computer skills
- Working knowledge of laptop/desktop PC
- Proficiency in Microsoft Suite
- Proficiency in G Suite
Other Competency Requirements
An initial assessment of competency will be completed during the interview period and evaluated on an ongoing basis.
- Ability to follow written instructions
- Ability to use computers and computer/software programs
- Ability to communicate expressively and receptively
Knowledge and Skills
- Proficiency in PC software, especially spreadsheet programs;
- Effective communication skills, both written and verbal, with internal and external stakeholders;
- Ability to build rapport with team members, including clinical and field staff, explain complicated information in an
approachable and easily understood manner, effectively handle challenging phone conversations, and represent
the Centria brand; - Ability to organize, prioritize and handle multiple tasks, adhere to established deadlines, and produce work that
consistently meets or exceeds team benchmarks; - Proven adaptability with a willingness to work both collaboratively and individually to achieve desired business
outcomes; - Excellent interpersonal and listening skills;
- Demonstrated strong work ethic with attention to detail, accuracy, and quality;
- Established track record of generating error-free work.
Working Conditions:
Centria’s office hours are Monday through Friday from 8:30am-6:00pm. Additional time may be required to complete above work or meet company objectives. Overtime is not a planned part of this role; if required, overtime must be pre-approved by a leader in teh department.
Physical Requirements:
While performing the duties of this job, physical requirements such as bending, reaching, lifting, pushing, or pulling up to 30 pounds may be required. This role will require sitting most of the day as well as walking and standing periodically. This role may require close visual acuity on computer screens or monitors and the ability to analyze data and figures on a screen.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, Veteran status, or disability status. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. Centria reserves the right to amend this job description at any time, with or without written notice.