About Centria Healthcare
Every child deserves the brightest future and Centria Autism Services is on a mission to help children with Autism Spectrum Disorder (ASD) have the best developmental experience possible while acquiring the skills to succeed in the world on their own terms. Too many children with ASD are untreated or undertreated and Centria is committed to reaching every child in need and their families with interventions based on the principles of Applied Behavior Analysis that meet – and exceed -- best practices. Our Optimal Outcomes Model(TM) looks at the whole-child, engages families in aspirational treatment planning and leverages team-based care to allow BCBA’s to focus on clinical issues and support Centria’s dedication to quality, family satisfaction and developmental outcomes. Founded in 2009, Centria now operates in 13 states and is working hard to develop approaches to sustain quality while reaching tens of thousands of children across the country; we use data-driven analytics and sophisticated software platforms to constantly evaluate our quality and performance, and develop new approaches to supporting our clients and their families on their journey.
Position Summary
The Regional HR Generalist/Business Partner is responsible for aligning business objectives with team members and management across our service lines. The position formulates partnerships within its regions to deliver value-added service to management and team members that reflects the overall business objectives. The position maintains an effective level of business literacy about the business unit's financial position, its midrange plans, its culture, and its competition.
Duties and Responsibilities
- Conducts weekly meetings with respective business units. Consults with center management, providing HR guidance when appropriate.
- Analyzes trends and metrics in partnership with the HR group to develop solutions, programs, and policies.
- Manages and resolves complex team member relations issues. Conducts effective, thorough, and objective investigations.
- Maintains in-depth knowledge of legal requirements related to day-to-day management of team members, reducing legal risks and ensuring regulatory compliance. Partners with the Legal Department as needed/required.
- Ensures that HR regulatory items are incorporated via process and technology (i.e., HRIS) for future growth.
- Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions).
- Works closely with management and team members to improve work relationships, build morale, and increase productivity and retention.
- Provides HR policy guidance, interpretation, creation, and implementation to enhance policy and overall understanding/implementation of such.
- Provides guidance and input on business unit restructures, workforce planning, and succession planning.
- Identifies training needs for business units and individual leadership coaching needs. Partners with Clinical Excellence Team to ensure a training plan for building and enhancing the management and leadership skill set of the Clinical Directors and Supervising Clinicians as well as other training needs that exist.
- Participates in evaluation and monitoring of training programs to ensure success. Follows up to ensure training objectives are met.
- Ensures company-wide people initiatives are fully implemented within their region, this includes but is not limited to TMX Survey (participation and improvements), Performance Management Process, Clinical Initiatives, etc.
- Performs proactive compensation analysis for their markets, as needed, to ensure market competitive rates by position are being recommended, agreed to, and implemented.
- Partners with Senior Leadership on key people initiatives in support of improving retention and driving consistency in service delivery as a result.
- Optimizes organizational design to increase productivity and improve performance of the business.
- Collaborates with other HR team members on implementing innovative and inclusive recruitment strategies.
- Collaborates with leadership to support and drive diversity and inclusion initiatives for the region.
- Performs other related duties as assigned.
Pay Range
$80K - $90K plus bonus
Qualifications
Education
- Bachelor’s degree preferred
- PHR/SHRM Certified Professional (SHRM-CP) or SPHR/SHRM Senior Certified Professional (SHRM-SCP) credential or ability to obtain certification within one year of employment
Work Experience
- Minimum of 5-7 years of experience resolving complex team member relations issues; 3-5 years of experience in a strategic HR role highly preferred.
- Working knowledge of multiple human resource disciplines, including compensation practices, organizational diagnosis, team member and union relations, diversity, performance management, and federal and state respective employment laws.
Equipment and Technology Requirements
- Basic computer skills
- Basic telephone skills
- Working knowledge of laptop/desktop PC
- Proficiency in Microsoft Suite (Word, Excel)
- Proficiency in G Suite (Gmail, Drive, Docs, Sheets, Google Meet)
Other Competency Requirements
- Ability to follow written instructions
- Ability to use computers and computer/software programs
- Ability to communicate expressively and receptively
Knowledge and Skills
- Ability to read and interpret dashboards and reports containing complex data.
- Understanding of HR analytics techniques.
- Familiarity with data collection methods, both quantitative and qualitative.
- Ability to set up and track relevant metrics and KPIs and use them to drive business results.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
- Ability to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite or related software.
Working Conditions
- Centria's office hours are Monday through Friday from 8:30 AM – 6:00 PM
- Additional time or occasional shift in schedule may be required to complete the above work or meet company objectives.
- This role may support time zones outside of the one in which they reside and flexibility in scheduling will be needed to support the markets or regions assigned.
Physical Demands
While performing the duties of this job, physical requirements such as bending, reaching, lifting, pushing, or pulling up to 30 pounds may be required. This role will require sitting most of the day as well as walking and standing periodically. This role may require close visual acuity on computer screens or monitors and the ability to analyze data and figures on a screen.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, Veteran status, or disability status. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. Centria reserves the right to amend this job description at any time, with or without written notice.
