We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.
The Team:
The Customer Engagement team is responsible for bringing the voice of the customer to life and identifying the right customers to build and promote their successful implementations in a multitude of ways.
The Role:
The Customer Advocacy, EMEA - Intern will have an opportunity to work on a diverse set of Advocacy initiatives and will gain capabilities in customer relationship building, story telling, data management & accuracy across our customer references, marketing tools, event preparations and other skill-sets.
The work you’ll do:
- Focus on UKI, France, Iberia/LATAM, Italy, Nordics and Benelux regions as a start
- Support assets development to showcase our customer’s success
- Conduct interviews with Sales field/Value Engineers for story qualification
- Own some part of the event and customer advocacy process
- Deliver regular refreshers on where and how to find Customer Advocates/stories
- Report on customer advocacy activities to the manager in Europe
- Own and execute on work streams within journey sprints
The qualifications you need:
- Proven project leadership and project management experiences
- Excellent communication skills (verbal and written)
- Full professional proficiency in English is a must. Spanish / French is a plus.
- Highly organized and outcomes-oriented way of working
- Know your way around Excel, PowerPoint and GDrive
- Value building relationships with colleagues and customers
- Think creatively
- Enjoy social media and have a great interest in software
- Be a team player and provide support in several different types of projects to help increase marketing impact on the business
What Celonis can offer you:
- The unique opportunity to work with industry-leading process mining technology
- Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
- Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more). For intern and working student benefits, click here.
- Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more)
- A global and growing team of Celonauts from diverse backgrounds to learn from and work with
- An open-minded culture with innovative, autonomous teams
- Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
- A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future
About Us
Since 2011, Celonis has helped thousands of the world's largest and most valued companies deliver immediate cash impact, radically improve customer experience and reduce carbon emissions. Its Process Intelligence platform uses industry-leading process mining technology and AI to present companies with a living digital twin of their end-to-end processes. For the first time, everyone in an organisation has a common language about how the business works, visibility into where value is hidden and the ability to capture it. Celonis is headquartered in Munich (Germany) and New York (USA) and has more than 20 offices worldwide.
Get familiar with the Celonis Process Intelligence Platform by watching this video.
Join us as we make processes work for people, companies and the planet.
Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better.
