Are you ready for a new challenge?

Celonis is the leader in business transformation software. Powered by its market-leading process mining core, the Celonis Execution Management System provides a set of instruments and applications, with a developer studio and platform capabilities for business executives and users. The Celonis EMS offerings help companies manage every facet of execution management from analytics, to strategy and planning, management, actions and automations. For Global 2000 companies, transforming to an intelligent enterprise has become a key strategic priority. Celonis disrupted what had previously been a manual, time-consuming and expensive consulting-driven approach to jump-start and operationalize change in transformation initiatives. Celonis has thousands of global customers including ABB, AstraZeneca, Bosch, Coca Cola, Citibank, Dell, GSK, John Deere, L’Oreal, Siemens, Uber, Vodafone and Whirlpool. All rely on Celonis technology to unlock their full execution capacity and drive change to business processes. Celonis is headquartered in Munich, Germany and New York, New York, and has in total 15 offices worldwide. The company has grown 5,000% in 4 years and 300% in the past year. In 2019, Celonis reached a $2.5 billion valuation, after receiving a $290 million Series C funding round. Since opening its US headquarter in New York in September 2016 it has quickly added blue chip customers like Lockheed Martin, ExxonMobil, Honeywell, and Mars to its client roster. The US is the fastest growing region for Celonis and will soon exceed 50% of its total revenue, and therefore expanding US offices in New York, San Francisco, Raleigh, Ann Arbor, as well as Latin America.            

Responsibilities:

  • Own and develop a portfolio of BPO and/or Managed Services/AMS/ITSM partners
  • Be accountable for retention, adoption and upsell 
  • Deliver and communicate value for our partners, throughout the entire customer / partner lifecycle
  • Be responsible to define success plans, support change and help your partners achieve their desired outcomes out of using Celonis
  • Actively engage with stakeholders at all levels of the organization (including C-Level), through different dedicated touchpoints 
  • Develop a deep understanding of partner needs, use cases, and objectives in order to ensure that the Celonis platform is properly leveraged to achieve them
  • Own key activities in the customer / partner lifecycle, such as regular meeting cadence, Adoption Workshops, QBRs (Quarterly Business Reviews) and support implementations
  • Own the renewal forecast for your Book of Business and actively monitor and report on the overall well-being of partners, tracking key health and usage indicators
  • Serve as a point of escalation for key partner issues and ensure swift resolution, aligning effectively with internal and external stakeholders

Requirements: 

  • Have 7+ years of experience as a Customer / Partner Success Manager within the SaaS industry OR as a Consultant (ideally in IT projects, such as Change Management, etc...) working with large Enterprise customers and Partners
  • At least 3+ years of experience in the BPO/Managed services environment
  • Have a commendable communication skills
  • Can easily understand and break down complex business processes and datasets 
  • Have proven business acumen and ideally already an understanding of different industries, their processes and key KPIs
  • Is capable of building and navigating long term relationships with executives and key stakeholders
  • Are looking for a product that you can push with passion and drive
  • Are passionate about making Customers / Partners successful
  • Are self-motivated, proactive team player with innovative ideas to inspire partner loyalty

Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better.

Have a look at our full Diversity statement here.

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