Director, Customer Transformation

The time is now to start your next career step at Celonis, one of the fastest growing global tech companies worldwide


Celonis is the leader in business transformation software - the Execution Management Systems (EMS) lifts barriers to execution capacity to maximize business performance. Powered by its market-leading process mining core, the Celonis EMS helps companies manage every facet of execution management from analytics, to strategy and planning, management, actions and automations. For Global 2000 companies, transforming to an intelligent enterprise has become a key strategic priority. Celonis disrupted what had previously been a manual, time-consuming and expensive consulting-driven approach to jump-start and operationalize change in transformation initiatives. Celonis has thousands of global customers including ABB, AstraZeneca, Bosch, Coca Cola, Citibank, Dell, GSK, John Deere, L’Oreal, Siemens, Uber, Vodafone, and Whirlpool. Particularly in these uncertain times Celonis plays an impactful role in helping customers to use their execution capacity the best way possible. 

Celonis is headquartered in Munich, Germany and New York, US, and has in total 15 offices worldwide. The company has grown 5,000% in 4 years and 300% in the past year. Celonis now counts as a Decacorn, having raised $1 billion in our most recent funding round in June 2021, valuing the company at more than $11 billion. Since opening its US headquarter in New York in September 2016 it has quickly added blue chip customers like Lockheed Martin, ExxonMobil, Honeywell, and Mars to its client roster. The US is the fastest growing region for Celonis and will soon exceed 50% of its total revenue, and therefore expanding US offices in New York, San Francisco, Raleigh, as well as Toronto, Canada, and Latin America.


The Role:

The Director, Customer Transformation at Celonis will be a part of a brand new team that will work with our most strategic clients to help enable business transformation and establish a Center of Excellence for our customers. You will lead hands on engagements to drive the ramp up of the CoE while also being responsible for achieving value targets associated with the CoE. 


As Transformation Coach, you will:

 … coach organizations on their transformational journey by leveraging the power of EMS

… drive organizational change by establishing global Centers of Excellence for customers

… coach organizations to plan, establish and scale CoEs as central accelerator for Transformation

… assure alignment of strategic targets with CoE setup, responsibility and resources

… actively engage with the CoE lead and executive sponsors

… help customers kick-starting a CoE with experienced resources from Celonis and external Partners

… engage hands-on in custom projects to drive the ramp-up of the CoE

… be responsible for achieving value targets associated with the CoE

… develop a deep understanding of customers transformation journey, challenges and the CoE’s role

… support communication and establishment of a global community



… have built and/or operated a CoE

… have 3+ years experience in deploying Process Mining in complex global environments

… bring strong communication and coaching skills

… provide proven leadership history for managing complex projects

… can bridge the gap between executives, business and IT

… are capable of building and navigating long term relationships with executives and stakeholders

… are looking for an innovative product which allows fact- and data based transformation

… are passionate about changing organizations with a strong focus on value

… are an intrinsic motivated, proactive team player with innovative ideas to inspire customers

… are fluent in English  



  • See people as the fundamental pillar of our success. Therefore, we invest into the personal growth and skill development of each individual alongside with the strengthsfinder test
  • Offer attractive compensation models (best-in-class salary, stock option packages, employee referral bonus, family service, flexible working hours)
  • Are visionary and one of the fastest growing Software-Unicorns in the world
  • Are experts in the field of Process Mining - the new Celonis Execution Management System provides a set of instruments and applications: the EMS offerings help companies manage every facet of execution management from analytics, to strategy and planning, management, actions and automations
  • Distinguish ourselves through a unique combination of innovative start-up atmosphere paired with great professionalism and self-responsible work

Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better.

Have a look at our full Diversity statement here.

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