The Senior Director, Product Management will have responsibility for management of the development, execution, and enhancement of assigned products within the company’s product portfolio.

The Senior Director, Product Management must be passionate about the incubation, design, development, and launch of new SaaS products in the data and technology space. This person must bring a strong background in leading best-in-class teams that manage and own a product portfolio. This person will work to identify, design, and drive initiatives that grow ComplexCare Solutions' business throughout the healthcare value chain and establish a positive impact on the organization’s operating efficiency and profitability.

Essential Duties and Responsibilities:

Develop and maintain an expert level of knowledge regarding products, services, capabilities, infrastructure, and operations of Employer and its affiliates, the marketplace, competition, strategic positioning, threats, and direction to achieve optimal insight and success with respect to Employer’s (and those of its affiliates) products, services, capabilities, support, functionality requirements, and financial performance;

In partnership with department leadership, the Senior Director, Product Management will lead, drive, and ultimately be responsible for all aspects of assigned products including market research, financial planning, feature/function road-mapping, development, implementation, operation, regulatory compliance, maintenance, and overall financial performance (inclusive of pricing, sales, realized revenue, development costs, and operating contribution/margins), to include:

Business Planning: The development and maintenance of a multi-year business plan (the “Identified product(s) Plan(s)”) to meet the overall goals of the Identified Product(s), including all key elements such as competitive landscape, target customer needs analyses, TAM and SAM opportunity analyses, prioritized feature/function road map, development plan (inclusive of timelines, resource requirements, and costs), market differentiators, go-to-market plan, customer contract requirements, and financial projections (inclusive of pricing, sales, realized revenue, development costs, and operating contribution/margins), which shall be updated quarterly;

Engineering Detail: The timely provision to engineering of comprehensive feature/function requirements details, volume expectations, performance expectations, testing parameters, and other requirements of engineering to achieve reliable, timely, and successful development, testing, and operation of the Identified Product(s);

External Coordination & Communication: The engaging of customers, potential customers, internal stakeholders, business partners, industry experts, and subject matter experts to gather insight and feedback with respect to the competitive landscape, customer needs, TAM and SAM opportunity analyses, prioritization of feature/function road map, so as to make adjustments, as necessary, to optimize and realize the Identified product(s) Plan(s);

Internal Leadership: The leadership and management of personnel necessary to successfully achieve the Identified product(s) Plan(s), inclusive of direct oversight in cases where such personnel report directly or indirectly to Employee, and matrixed coordination in cases where such personnel do not report directly or indirectly to Employee;

Internal Support: The support of necessary internal resources, inclusive of marketing, legal, financial, engineering, sales, customer success, and other such resources, as necessary, to optimize and realize the Identified product(s) Plan(s);

Maintain comprehensive communication with ComplexCare Solutions management and appropriate internal personnel, vendors, and customers regarding timelines, readiness, needs, risks, cost implications, resource requirements, and all other material aspects related to the Identified product(s) Plan(s);

Actively drive and seek opportunities to leverage ComplexCare Solutions-wide products, capabilities, data, and processes to deliver best-in-class SaaS products.

Establishes and monitors key metrics to drive adoption of Agile processes and tools in partnership with Engineering to write product requirements, communicate priorities for sprint and release plans, participates in backlog refinement and retrospectives.

Serve as a key member of Employer’s management, promoting Employer’s values, driving and supporting Employer leadership in the strategic development of initiatives to identify enhancements which may improve products, services, operations, employee satisfaction, client appeal, process flow, and overall business function, industry reputation, and financial performance of the Company;

Adhere to all confidentiality and HIPAA requirements as outlined within ComplexCare Solutions' Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position;

Maintain compliance with ComplexCare Solutions' policies, procedures and mission statement; and

Fulfill those responsibilities and/or duties that may be reasonably provided by ComplexCare Solutions for the purpose of achieving operational and financial success of Employer.

Minimum Requirements:

Minimum 8 years of relevant experience with demonstrable accomplishments in product development, management and enhancement, business strategy, business plan development, market/industry research and competitive analysis
Minimum of 6 years of experience in healthcare technology
Minimum of 4 years of experience in managing and growing SaaS based software with portfolios in excess of 35+ applications
Minimum of 4 years of experience in Agile Framework
Minimum of 4 years leading and scaling a customer-facing support function in a fast-moving, high-growth healthcare SaaS organization

Education:

Bachelor’s or Master’s degree in business-related field
Healthcare experience
Experience leading a platform or product portfolio
Salesforce (or similar) experience

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that an employee must meet to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: While performing the duties of this job, the employee may be required to move around the work area; sit for long periods of time; perform manual tasks; perform tasks involved with business travel (including air travel, ground transportation, hotel stays, etc.).  The employee must occasionally lift and/or move more 15 pounds (e.g., lifting a suitcase into the overhead bin of an airplane, into the trunk of a taxi, etc.). 
Mental Demands: the employee must be able to follow directions, to get along with others, and handle stress; must be able to manage work from home environment with minimal distractions
Travel: Travel is expected up to 35%

The actual base pay offered may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal equity. At Inovalon, it is not typical for an individual to be hired at or near the top end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Base Compensation Range

$174,446—$190,000 USD

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications listed in a job description. If you don’t meet every qualification listed but are excited about our mission and the work described, we encourage you to apply regardless. ComplexCare Solutions is most interested in finding the best candidate for the job and you may be just the right person for this or other roles.

By embracing diversity, equity and inclusion we enhance our work environment and drive business success. ComplexCare Solutions strives to reflect the diversity of the communities where we operate and of our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.

ComplexCare Solutions is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.

The Company maintains a drug free work environment for all of its associates, which includes employees, contractors and vendors. It is unlawful for associates to manufacture, sell, distribute, dispense, possess or use any controlled substance or marijuana in the workplace and doing so will result in disciplinary action, up to and including termination of employment or the contracted relationship.

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