We have an opportunity to join the Alliance as Provider Relations Representative in the Provider Services Department!

WHAT YOU'LL BE RESPONSIBLE FOR

Reporting to the Provider Relations Supervisor, you will:

Research, analyze and coordinate the resolution of complex provider payment concerns and assists with the resolution of provider issues and grievances
Engage in and facilitate provider recruitment, contracting, communication and relationships in support of strategic organizational objectives
Respond to providers’ educational needs by planning and conducting ongoing provider training and workshops

ABOUT THE TEAM

The Provider Services team is a professional, collaborative and fun group dedicated to their mission of building healthier communities by ensuring member access to a robust network of high quality and compassionate providers. The Provider Services team is committed to building partnerships with providers by advocating for their business needs, delivering superior customer service and comprehensive provider education, as well as providing innovative provider support.

THE IDEAL CANDIDATE

You are a highly motivated individual who has a passion for providing excellent customer service to both internal and external clients. You have the ability to work cohesively in a team-oriented environment and are excited to be one of the faces of our dynamic Provider Relations team. You have strong communication skills, interact with others with diplomacy and tact and thrive in a fast-paced environment. You are comfortable traveling to meet with providers throughout our region. You possess some knowledge of state Medi-Cal programs and have experience working in a healthcare setting.

WHAT YOU'LL NEED TO BE SUCCESSFUL

To read the full position description, and list of requirements click here.

Knowledge of:
- Principles and practices of customer service
- Proficiency with Windows based PC system and Microsoft Word, Excel, Outlook and PowerPoint
Ability to:
- Develop and implement effective provider recruitment strategies
- Develop and prepare educational materials and conduct provider orientations and trainings
- Design and produce reports from a data-base reporting tool
- Conduct research, gather information, analyze data and prepare recommendations and reports
- Apply sales and marketing skills when working with provider network
Education and Experience:
- Bachelor’s degree in Business, Marketing, Public Relations, Health Care or a related field
- Two years of experience in a health care, customer service, marketing or public relations environment [two (2) years of additional experience may substitute for the Bachelor’s degree]; or an equivalent combination of education and experience may be qualifying

OTHER DETAILS

While this position is connected to one of our Alliance offices, we are in hybrid telecommute work environment right now and we anticipate that the interview process will take place remotely.
Our Alliance office locations have officially re-opened as of May 2, 2022 and while some employees may work in full-time telecommute schedules, attendance at quarterly company-wide events or department meetings will be expected.
Based on the nature of work, this position will require travel within Monterey County to meet with providers. Details about this can be reviewed during the interview process.

COVID-19 Vaccine Requirement: This position requires staff to be fully vaccinated and boosted upon their start date as a condition of employment. Proof of vaccination must be submitted at time of hire. Fully vaccinated is defined as receipt of the second dose in a 2-dose series (ex: Pfizer & Moderna vaccines) OR receipt of a single-dose vaccine (ex: Johnson & Johnson); AND receipt of the booster (if eligible); AND a 2-week period having passed since the administration of the last vaccine dose.

Additionally, all positions at the Alliance are required to meet these minimum qualifications.

OUR BENEFITS

Medical, Dental and Vision Plans
Ample Paid Time Off
11 Paid Holidays per year
401(a) Retirement Plan
457 Deferred Compensation Plan
Robust Health and Wellness Program
EV Charging Stations
And many more

ABOUT US

We are a group of over 500 dedicated employees, committed to our mission of providing accessible, quality health care that is guided by local innovation. We feel that our work is bigger than ourselves. We leave work each day knowing that we made a difference in the community around us.

Join us at Central California Alliance for Health (the Alliance), where you will be part of a culture that is respectful, diverse, professional and fun, and where you are empowered to do your best work. As a regional non-profit health plan, we serve members in Merced, Monterey and Santa Cruz counties. To learn more about us, take a look at our Fact Sheet.

At this time the Alliance does not provide any type of sponsorship. Applicants must be currently authorized to work in the United States on a full-time, ongoing basis without current or future needs for any type of employer supported or provided sponsorship.

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