Help us build and redefine our IT system.  

At CB Insights, we build software that predicts business and technology trends. We are seeking a Senior IT Ops Engineer to join our team and support our growth. The ideal candidate is a skilled technologist who loves automating IT operations, while delivering brilliant customer service and enjoys working with similar-minded colleagues in a collaborative, small-team environment. Because of our size and current rate of growth, successful candidates will have substantial opportunity to shape our system and our operations. If this sounds interesting, we would love to hear from you!

Key Responsibilities:

  • Main point of contact for IT support.
  • Automating and enhancing in-place automation to streamline IT operations
  • Onboarding, offboarding, and daily support of internal users.
  • Ensuring that IT tickets are addressed in accordance with defined SLA’s
  • Continuous improvement of documented IT procedures and policies.
  • Develop a “customer-centric” culture, build relationships with internal business customers, and other groups within Engineering.

Required Experience and Qualifications:

  • 7+ years experience with Mac and Windows operating systems in a corporate environment
  • Expert knowledge of G-Suite and JumpCloud for identity and access management
  • Expert knowledge of computer management and MDM using Jamf and Microsoft Intune.
  • Experience managing corporate networks including wifi. Hands on experience with Ubiquiti a plus
  • Experience managing and working with the Atlassian product suite, Slack, etc.
  • Experience with inventory management using AssetSonar or similar products.
  • Experience with anti-virus tools such as Crowdstrike
  • 3+ year/s Scripting experience (Bash/Python/Powershell).  
  • Strong communication and interpersonal skills.
  • Solid working knowledge of networking (TCP/IP, NAT, firewalls) and related architecture and design concepts.
  • College degree required, CS degree preferred.
  • US Citizen or Green Card holder.
  • 4H's:  Happy, Helpful, Humble and Hungry

Perks and Benefits:

  • Subsidized health, dental and vision insurance
  • 401K with up to 4% match
  • $1,000 yearly continuing education stipend
  • Daily lunch stipend

We know that diversity makes for the best problem-solving and creative thinking. We are dedicated to adding new perspectives to the team and encourage everyone to apply if your experience is close to what we are looking for.  

Happy, Helpful, Humble, and Hungry: Check out more about our company culture here.

Equal Opportunity Employer: CB Insights is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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