Program Director

Job Title: Program Director

Location: Eureka, CA

Reports to: Regional Director

Job Classification: Exempt Position

Compensation: $88,015 + opportunities for quarterly bonuses 

Summary: The Program Director holds the ultimate responsibility for overseeing the daily functions of CBEM’s Critical Intervention Service in their office. The Program Director brings both supervisory and clinical skills to the table, contributing to the supervision of a Critical Intervention Team that interacts with the Regional Center, our clients, and their circle of support, as well as our consultants and the community in the counties where we provide services. In addition, the Program Director ensures that CBEM’s mission, values, and organizational clarity are infused into all aspects of their position.

Essential Duties and Responsibilities
                                                                                                                                                 

Team Management/Supervisory Responsibilities

• Plan, manage, and evaluate staff efforts to achieve program objectives at each location.
• Provide approval of new hires, participate in interviews, and supervise the Assistant Director in the hiring, on-boarding and off-boarding process.
• Manage and monitor the performance of Critical Intervention Team members, including the Assistant Director, Critical Intervention Specialists (CIS), and, where applicable, Stabilization Interventionists (SI).
• Coach and counsel staff using CBEM’s Coaching and Counseling procedures as needed in conjunction with Human Resources.
• Provide feedback and evaluate the performance of the Clinical Intervention Team.
• Available to support the Critical Intervention Team and address questions and concerns, and to debrief about the provision of critical intervention services. 
• Mentor Critical Intervention Team members with CPS, APS, and other related matters as they arise.
• Facilitate clinical and administrative weekly Team Meetings.
• Responsible for team acknowledgments, including celebrations, rewards, and recognitions.
• Monitor work schedules and oversee the hotline schedule of CBEM’s Critical Intervention Team members to ensure appropriate coverage in conjunction with the Assistant Director.
• Coordinate employees’ time off in conjunction with Human Resources and Payroll.
• Adhere to a prescribed budget by CBEM’s Finance Department. 
• Participate in the Administrative On Call Rotation (AOC) and office crisis line as needed if staffing is a barrier).
• Effectively support clients in critical situations/incidents in person as necessary.
• Review and sign off on employees’ time, mileage, and expense reimbursements.
• Responsible for monitoring and communicating deliverable hours to each staff person.
• Other duties as assigned.

Quality Assurance/Clinical Responsibilities

• Complete regular documentation review (Case notes, Stabilization Plans, Case reviews, database documentation).
• Oversight of the Stabilization Plan and monitoring the quality of the case progress, fade/transition plans as needed. Monitor the intake and assessment process. Assess effectiveness in achieving goals.  
• Review and monitor the quality of service for each client, including the number of hours of service provided to each client.
• Ensure Client Satisfaction and Regional Center Service Coordinator/Supervision surveys are offered and made available on behalf of the CBEM Critical Intervention Team throughout the year.
• Oversight of external clinical consultants in conjunction with the Regional Director. 
• Oversee end-of-month billing. Review and approve all final billable hours submitted by Critical Intervention Team members before submitting them to the Finance Dept. for processing. 
• Review and ensure that Active clients receive at least four hours of services a month.
• Oversee Purchase of Service (POS) procedures for the office (not applicable to RCRC staff.) 
• Prepare and present quarterly operating reviews to the senior management team.

Stakeholder Engagement

• Communicate   CBEM’s   critical   intervention   philosophy   of   positive   behavioral   practice, compassion, and respect, as well as CBEM’s mission and values.
• Act as primary liaison with the Regional Center. Maintain stakeholder engagement by communicating information on an ongoing basis to the liaison at the Regional Center.
• Facilitate external training with the Critical Intervention Team as requested by CBEM’s stakeholders. 
• Attend Service Provider/Vendor Advisory Committee Meetings at the Regional Center, mental health-related meetings/committees, forensic meetings, and any other meetings pertinent to our clients. 
• Represent CBEM at the Regional Center Monthly Meetings. 
• Attend CBEM Drop-in Clinic Hours at the Regional Center.
• Manage the number of client referrals from the Regional Center. 

Outreach

• Execute the outreach plan for your office supplied by the Senior Director, which includes stakeholder outreach to managers and supervisors within the Regional Center and communication with our liaison. 
• Network with local professionals/organizations / Regional Center providers to educate them about CBEM’s services, promote growth, and encourage collaboration.

Organizational Growth and Development 

• Contribute to the organization’s development and growth of internal policies, processes, procedures, and training.
• Participate in the CBEM Management Team and meet periodically.
• Support CBEM values of excellence, service, integrity and inclusivity. 
• All other duties as assigned by your supervisor.

Education:  

• A Master’s degree in psychology, social work, or behavioral science is required.  

Experience

• At least three years of experience managing a team is preferred.
• Preferred to have worked in a related capacity, such as Assistant Director or Critical Intervention Specialist.
• Strong working knowledge of DSM V diagnoses.
• Strong working knowledge of Applied Behavior Analysis.
• Excellent written and verbal communication skills.
• Proven Clinical Assessment skills.
• Demonstrated experience working with individuals with developmental disabilities.

Behavioral and Psychological Skills

• Ability to utilize least restrictive measures in avoiding escalated situations.  
• Ability to use verbal interventions that involve empathy, compassion, positive behavioral programming, respect, openness, and a client-centered approach, as well as those best practice interventions outlined in the least restrictive verbal intervention protocol.  
• Ability to utilize positive reinforcement for shaping behavior.  
• Ability to analyze and separate individual versus systemic issues.  
• Ability to engage in active listening.  
• Ability to use applied behavioral analysis principles and psychoeducation.

Writing Skills

• Ability to keep Coaching Logs for all direct reports, cataloging wins and challenges on behalf of direct reports.
• Ability to produce reports that are related to client deliverables and staff performance.  
• Ability to communicate with Critical Intervention Team members, Supervisor, Stakeholders (Regional Center), circle of support, and other vendors.
• Ability to write in English and produce written material with appropriate grammar.  

Language Skills

• Ability to read, analyze, and interpret general periodicals, professional journals, technical periodicals, and governmental regulations.  
• Ability to effectively and creatively present information and respond to questions from Regional Center Case Managers, clients, parents, regional center representatives, and the general public.  
• Ability to effectively counsel clients in critical situations/incidents.  

Licenses and/or Certificates

• Current California driver’s license and proof of sufficient car insurance minimums (must maintain during employment) with your means of transportation.
• Clearance of DOJ/FBI records (complete before hire)
• Proof of Negative Tuberculosis Screening (upon hire)

Complete Mandatory Training Requirements

• CPR/First Aid Certifications (complete during employment). Maintain CPR/First Aid Certifications.
• Safety Care Training Certification (complete during employment) 
• Bloodborne Pathogen Training (complete during employment)
• Sexual Harassment Prevention Awareness for Supervisors (complete during employment)

Competencies:

• Communication 
  • Demonstrates effective verbal and written communication skills.
  • Keeps others adequately informed and chooses appropriate methods of communication. 
  • Communicates respectfully and professionally with internal and external colleagues, clients, etc.
  • Uses reason when dealing with emotional topics.
  • Regularly communicates with Supervisor, Regional Centers contacts, clients, care providers, and the circle of support members during the life cycle of the client's case.

• Leadership
  • Brings leadership skills in both supervisory and clinical areas that contribute to supervising a Critical Intervention Team.
  • Develops managers and team members to ensure they have the right tools and resources to succeed.
  • Participates and contributes to the CBEM Management Team.
  • Works on additional projects as needed.

• Productivity
  • Completes most work within documented deadlines.
  • Prioritizes schedule and manages competing demands, which results in increased efficiency in completing essential duties of the position.
  • Strives to increase clinical skills and professional development.

• Problem-Solving
  • Identifies and resolves problems promptly
  • Gathers and analyzes information skillfully
  • Develops alternative solutions
  • Works well in group problem-solving situations
  • Uses reason even when dealing with emotional topics.

• Adaptability 
  • Adapts to changes in the work environment. Accepts constructive feedback and implements suggestions.

Additional Skills / Requirements

• Ability to prioritize tasks and efficiently use time.  
• Ability to portray a professional, polished appearance and manner.  
• Ability to be self-motivated and work independently.
• Knowledgeable in the theory and practice of positive behavioral programming and mental health theories.
• Ability to effectively interface with CBEM’s Finance Department, IT Department, HR Department, Facilities liaison, and Executive Team at the Lafayette Support Office.

Technology Skills

• Experience and training in communicating professionally via phone, text message, and email.
• Knowledge of and ability to use an iPhone, a Mac computer, Google Applications, and an EHR Database is preferred. 

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.  

• While performing the duties of this job, the employee is frequently required to walk, sit, stand, and drive.  
• The employee must also use their hands and reach with their arms.  
• The employee must occasionally lift and/or move up to 25 pounds.  
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.