About Us:

Our mission is to transform the car buying experience across the UK and Europe by providing better selection, flexibility, transparency, convenience and peace of mind. Our aim is to make getting your next car no different to ordering any other product online today, where consumers can simply and seamlessly purchase, finance or subscribe to a car entirely online for delivery or collection in as little as 72 hours.

Cazoo was founded in 2018 by serial entrepreneur Alex Chesterman OBE, has a highly experienced management team and is backed by some of the leading global technology investors.

Job Summary:

We’re looking for a highly motivated and experienced individual to join Cazoo’s Subscriptions team as an Accounts Receivable Assistant in London. 

You'll be working as part of our Finance team reporting to our Accounts Receivable Manager. As an Accounts Receivable Assistant you will be working collaboratively as part of a team managing the company's exposure to delinquent debts.

The right mindset and can-do attitude are critical in our consumer obsessed, dynamic, entrepreneurial, data driven, collaborative start-up, with a huge ambition to revolutionise car ownership in the UK and across the EU.

What you'll be doing:

  • Making contact with customers whose payment is overdue and explaining their terms of credit – this requires excellent communications skills
  • Analysing documents including bank statements and payslips
  • Working with dashboards
  • Helping us identify future risks
  • Using internal systems and processes to keep track of the customer journey and action accordingly
  • Working closely with other teams to better understand each customer's profile
  • Working to adaptive KPIs
  • Updating trackers and responding back to customer’s in a timely manner
  • To be held accountable for the collections inbox and work efficiently through it to ensure customers get a swift response

We're looking for someone with:

  • The confidence to handle difficult conversations
  • Excellent Excel or Google Sheets skills
  • Strong communication skills with the ability to engage effectively with internal and external stakeholders
  • A team player with the willingness to get involved in various projects
  • Strong analytical skills and with the ability to convey financial information simply and coherently
  • Critical thinking skills
  • A customer first mindset 
  • A resourceful problem solver who loves a challenge and can work under pressure
  • Experience of working in a dynamic and changing environment
  • Preferably you'll have some payments-specific experience or a customer service background

Further info: 

Along with a competitive salary, we offer an outstanding benefits package, including discretionary annual bonus and 25 days holiday (plus an extra day for your birthday). At Cazoo we are passionate about well-being as such we provide an annual wellness fund and offer free access to the calm app. We are also partnered with a leading healthcare provider and offer an up to 5% salary matched pension scheme. 

Our selection process will typically involve an initial chat on the phone and an hour or two of interviews where you’ll have a chance to meet the team. Our interview process is built around understanding your experience and focus in previous roles, your cultural fit with the business and that we're the right fit for you, it’s not about making you sweat or catching you out. 

We know that diverse teams make better teams, and we are an equal opportunity employer who values diversity and inclusivity. We do not discriminate on the basis of gender, race, age, sexual orientation, colour, religion, national origin, disability status or marital status.


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