About Cazoo: 

Our mission is to transform the car buying experience across the UK and Europe by providing better selection, flexibility, transparency, convenience and peace of mind. Our aim is to make getting your next car no different to ordering any other product online today, where consumers can simply and seamlessly purchase, finance or subscribe to a car entirely online for delivery or collection in as little as 72 hours.

Cazoo was founded in 2018 by serial entrepreneur Alex Chesterman OBE, has a highly experienced management team and is backed by some of the leading global technology investors.

Job Summary: 

As EU Head of Fraud and Security Operations you will report to the Head of Business Risk, who sits in the UK within Cazoo’s Group Risk organisation. You will be responsible for identifying, mitigating and advising upon risk; to include internal and external fraud occurrences, process risk mitigation and controls, physical site and asset security and logistics and stock movements, across our fast growing European business. 

Along with the UK Head of Business Risk you will work closely with our business functions, 3rd party providers, as well as external stakeholders, to ensure process and risk alignment across products and countries. 

As well as significant experience and expertise across a broad range of fraud and security related areas, you will also need to be adept at prioritising and have the right mindset and cultural fit to work within a highly-dynamic, data and customer driven, early stage public business, whose ambition it is to transform automotive retailing in the UK and Europe.

Key Responsibilities:

  • Provide expertise, enabling informed decisions to assist business and commercial growth, whilst mitigating Fraud and Security risk, preventing associated financial loss.
  • Establish appropriate oversight and integrate monitoring and controls processes to detect fraudulent activity from end-to-end (ordering to fulfilment).
  • Ensure that appropriate processes are in place to manage physical and asset security and safety across all EU Cazoo and partner sites and our logistics network.
  • Work closely with the Property team as new sites are identified and become operational. 
  • Along with Logistics, Retail, Facilities and those accountable for H&S, ensure staff and customers are appropriately protected at all times. 
  • Work closely with the UK Head of Business Risk to enable the management of issues (pertaining to potential Fraud and Security risk) within the Business and undertake the Group Business wide Fraud Risk Assessment (EU). 
  • Ensure fraud and security risk data is maintained and presented to the Group Risk Committee.
  • Conduct internal investigations, as and when referred by HR or Internal Audit.
  • In conjunction with Compliance and Legal, be a point of escalation and management of Police and Bank enquiries. 
  • Ensure the corporate insurance function is appraised of events.
  • Maintain a network of relevant external relationships and expert partners to assist in the understanding of the latest developments and trends within risk and security.
  • Oversee Fraud and Security awareness for Cazoo EU colleagues, providing ad-hoc advice and guidance as necessary, working closely with Group CISO where necessary.  
  • Represent the Group Risk team in fraud and security at relevant meetings and with EU third-party partners.

Key skills and experience required:

  • Fluent in German, French and English. 
  • Significant breadth of expertise and experience in the areas of fraud and security risk identification and management. 
  • Knowledge of the regulatory and business requirements placed upon a publicly listed business operating out of the EU and the UK and listed in the US.
  • Excellent communication and influencing skills, being able to work successfully with technical and non-technical stakeholders, teams and 3rd parties.
  • Highly motivated individual with ideas, independence of mind and approach, patience, ambition and agility.   
  • Well developed external network and relationships, able to draw on the latest insight and expertise.  
  • May have a background in fraud, risk analysis, financial services, security, investigations, law enforcement or intelligence.

Desirable:

  • Having worked within an ecommerce online consumer / logistics business

Further Info

Our selection process will typically involve a CV criteria review, a chat on the phone followed by face to face interviews, where you’ll have a chance to meet some of the team. Our interview process is built around understanding your experience, personality and potential, not making you sweat or catching you out. You must have the right to work in Germany, or a valid work permit.

We are an equal opportunity employer and we value diversity and inclusivity. We do not discriminate on the basis of gender, race, age, sexual orientation, colour, religion, national origin, disability status or marital status.

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