Job summary:

  • Location: 2 Simpson Parkway, Kirkton Campus, Livingston, EH54 7BH
  • Hours: Full Time 37.5 Hours Per Week, Monday - Friday

We're looking for an exceptional Parts Coordinator to join our fast-growing team at Cazoo at our Cold Meece site, helping to transform the way people buy used cars and making buying a car no different to buying any other product online today

This is an exciting opportunity to join us as part of our experienced Parts Team in a busy, varied role processing all customer vehicles in accordance with KPI requirements whilst focusing on parts supply and vehicle job estimates

What you’ll be doing:

  • Action vehicle estimates to ensure a smooth operational process
  • Ensure accurate pricing
  • Liaise with the Inspection Teams to ensure consistency for the customer
  • Liaise with external parts providers and internal parts teams to ensure part availability to place orders
  • Monitor and update vendor quotes, updating our key clients on issues with supply
  • Liaise with partners to establish best routes of repair
  • Process the upgrade and downgrade of vehicles when implementing agreed solutions to issues with supply
  • Maintenance of accurate customer reports and information
  • Monitor vehicles within the repair environment and ensure they are processed quickly and to required standard adhering to stock age profiles
  • Monitor outstanding queries and provide technical assistance to suppliers, other departments and customers
  • Administrative support and ad hoc duties as required
  • Providing support to our accounts department with regards to invoicing queries and escalating disputes
  • Front line system support to our suppliers
  • Maintaining a tidy and professional working environment, with a special emphasis on health and safety and ISO

Required skills and experience:

  • Ability to communicate with customers, suppliers, other departments via telephone and email in a professional and proficient manner
  • Strong planning and organisational skills with a keen eye for detail 
  • A positive and amenable character in challenging situations 
  • Experience working in a parts department/ordering parts advantageous
  • A passion for cars and all things automotive advantageous
  • An excellent team player but also able to use initiative and work alone 
  • Have a flexible approach to the changing demands of the role
  • Proficient in google workspace would be advantageous
  • Experience in using Partslink24 browser-based systems or similar advantageous
  • Knowledge of Navision would be advantageous but not essential

Benefits:

  • 23.5 Days Holiday AND an extra day for your Birthday!
  • FREE Calm app subscription (usually £74.99)
  • Contributory Pension (Up to 5% matched)
  • Discretionary annual BONUS!
  • £500 Employee Referral Bonus!
  • £100 Annual Wellbeing Fund
  • Cycle to work scheme
  • Health Care Scheme
  • Employee discounts available on Cazoo cars
  • Optical Costs

Useful Information

Founded in 2018, Cazoo is backed by leading investors and has a highly experienced team, led by Founder & CEO, Alex Chesterman OBE.

We are an equal opportunity employer and we value diversity and inclusivity. We do not discriminate on the basis of gender, race, age, sexual orientation, colour, religion, national origin, disability status or marital status.

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