Knowledge Management Specialist

About Cazoo

Our mission is to transform the car buying experience across the UK and Europe by providing better selection, flexibility, transparency, convenience and peace of mind. Our aim is to make getting your next car no different to ordering any other product online today, where consumers can simply and seamlessly purchase, finance or subscribe to a car entirely online for delivery or collection in as little as 72 hours.

Cazoo was founded in 2018 by serial entrepreneur Alex Chesterman OBE, has a highly experienced management team and is backed by some of the leading global technology investors.

     

Job summary

We’re looking for an exceptional Knowledge Management Specialist to join our fast-growing team at Cazoo, helping to transform the way people buy used cars and making buying a car no different to buying any other product online today.

Cazoo's Product and Technology teams are growing at a spectacular rate. Like many other organisations, we are adapting to flexible working practices with a blend of office and home working, as well as synchronous and asynchronous communication. Unlike most other companies, the vast majority of our team joined relatively recently! In this context, ensuring all of our documentation and content is managed seamlessly is becoming increasingly critical. We would therefore like to hire an experienced, collaborative and highly organised Knowledge Manager.

     

What you will be doing

  • Ensure all documentation and content needed by Product Engineering teams is available, accessible and discoverable by the right people at the right time.
  • Own, maintain and communicate the overall Product Engineering information architecture strategy, and high level taxonomy, ensuring everyone is clear on “what information goes where”.
  • Define and manage the information architecture, templates and conventions for each of our documentation and content repositories, including Notion, G Suite and Miro.
  • Identify and lead improvements to the way we manage and discover information, researching and introducing new tools where valuable.
  • Support teams in effectively publishing and broadcasting content to others.
  • Manage our internal video library, implementing tools and processes to ensure teams can tag, publish, share and access all relevant video content.
  • Manage user groups across all of our documentation and collaboration tools.
  • Manage and improve the established Product Engineering RFC process.
     

Required skills and experience

  • Some experience performing a similar role in Knowledge Management or Information Architecture successfully
  • A solid understanding of introducing information architecture principles into an organisation.
  • Some knowledge of data protection and privacy principles and practices.
  • A track record of driving iterative and incremental process improvement.
  • Fastidious attention to detail and a highly structured approach to problem solving.
  • Motivated by helping others to become more effective and a collaborative approach to driving change.
  • Comfortable with ambiguity and working in a fast moving, modern, agile environment.

 Nice to have:

  • Familiarity with some of our knowledge management tools, especially Notion.
  • Knowledge of search tools.

 

Benefits

Along with a competitive salary, we offer an outstanding benefits package, including annual bonus and 25 days holiday (plus an extra day for your birthday). At Cazoo we are passionate about well being as such we provide an annual wellness fund and are partnered with a leading healthcare provider. We also offer a 5% salary matched pension scheme, along with life insurance and critical illness cover.

 

Useful information

Our selection process will typically involve an initial chat with one of our recruitment team followed by a selection of competency based interviews with stakeholders and the hiring manager .

We know that diverse teams make better teams and we are an equal opportunity employer who values diversity and inclusivity. We do not discriminate on the basis of gender, race, age, sexual orientation, colour, religion, national origin, disability status or marital status.

 

Apply for this Job

* Required