At Cazoo, we’re changing the way people research, finance and buy cars. And we’re making strides – recently hitting 10,000 sales, hiring across all departments, and launching new products in 2021. People like what we’re doing, too. We’ve got a 4.8 rating on TrustPilot.
We’re looking for an experienced Content Strategist/ Content Designer to work with our team of Designers, Product managers, Researchers and Developers. You’ll be part of our growing Content Design team, helping to plan, create and evolve content for our products.
Joining a young, thriving company is a rare opportunity. You’ll need to feel at home in a data-driven environment with lofty goals, but you’ll be supported by kind, smart colleagues. Together, you’ll constantly research, ship and improve a product that’s genuinely helping people.
What you’ll do
- Work with UX research to identify gaps in end-user understanding and make content recommendations to resolve them
- Work with designers on information architecture and the overall narrative and messaging for different parts of the online journey
- Plan, write, edit, test and improve content, including interface language, navigational taxonomy and other content across Cazoo (like landing pages and UX copy)
- Work with product managers and our analytics teams to plan and run content tests to understand which content is most effective
- Continually work to evolve our content standards
- Work closely with marketing to ensure content meets comms and business goals
- Ensure consistency across touch-points
Skills and experience you bring
- Content design and UX thinking
- Hands-on writing skills, including UX writing, editing for web and mobile experience
- Understanding of design thinking and user experience
- Ability to structure content to meet customer needs
- Strong understanding of data analytics and methods for evaluating content effectiveness
- Experience of driving a content-first approach in previous roles, with the ability to advocate and explain content design approaches and methodologies
- Excellent communication and influencing skills, both orally and in writing. Fluent in German and English is mandatory. You’ll need to successfully liaise with technical and non-technical stakeholders, teams and third parties.
- Bags of motivation! You’ll be joining a dynamic, fast-moving startup where agility is key.
We value people who are:
- Customer Obsessed. At Cazoo, people come before cars. We encourage service design thinking and understanding that customers interact with Cazoo beyond just a website.
- Team Players. Being a small team, we encourage everyone to take ownership in their area and collaborate with others. No matter how many projects we deliver, each of us still has plenty to learn and it’s crucial we stay humble.
- Fast Drivers. We focus on results, which means we keep the bar high and are always pushing ourselves to make fast decisions and learn as quickly as possible.
- Data Driven. We value making informed decisions and using data to inform those decisions. If there's data, use data.
Our Munich home is located a stone’s throw from Ostbahnhof at the Werksviertel.
Our selection process will typically involve a chat on the phone, a portfolio review and a few hours of interviews where you’ll have a chance to meet the team. Our interview process is built around understanding your experience and focus as a designer, not making you sweat.
You don't need to check every box on the list above (beside the language skills). If you think you're a fit we'd love to talk. Cazoo is an equal opportunity employer and welcomes everyone to our team. We do not discriminate on the basis of gender, race, age, sexual orientation, colour, religion, national origin, disability status or marital status. If you need reasonable accommodation at any point in the application or interview process, please let us know.
In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).