About Cazoo:

Our mission is to transform the car buying experience across the UK and Europe by providing better selection, flexibility, transparency, convenience and peace of mind. Our aim is to make getting your next car no different to ordering any other product online today, where consumers can simply and seamlessly purchase, finance or subscribe to a car entirely online for delivery or collection in as little as 72 hours.

Cazoo was founded in 2018 by serial entrepreneur Alex Chesterman OBE, has a highly experienced management team and is backed by some of the leading global technology investors.

„Creating value“ is your guiding principle and you understand to leverage customer analytics and insights to increase conversion and retention rates? We are looking for a Customer Data Manager, who drives forward our customer data strategy for the European market and through creating and through delivering customer insights such as segmentation and trends improves performance and customer experience. In this role you are part of the CRM team and work closely with stakeholders across the business:

What you’ll be doing:
  • Manage and drive forward the data strategy for the EU CRM team to meet the objectives set for the business and support the expansion in collaboration with head office
  • Manage and provide database recommendations on CRM strategy based on insight and trends to improve performance and enhance customer experience
  • Create & optimise the segmentation and targeting of the customer database with communication across the full customer life cycle (CRM journeys) to provide timely, relevant messages and drive commercial performance.
  • Identify opportunities for further automation to improve overall customer experience and internal efficiency
  • Provide weekly and monthly metrics and reports around campaign and journey performance, the success of campaigns
  • Provide quarterly updates and reports on customer segmentation and detailed customer insights.
  • Working with the CRM and Customer Service teams, develop reporting and analysis to provide insight
    on strategy performance, database health and contact centre performance.
  • Share insights with the wider teams, including (but not limited to): Marketing, Commercial, UX, Product
    and the wider Customer Experience team
  • Ensure all communication adheres to the relevant regulatory requirements e.g. GDPR
Required skills and experience:
  • University degree in the area of business administration, economics, IT or similar with strong empirical focus
  • 3+ years’ experience working with customer data to support CRM strategy and operations
  • Experience in the data industry, with exposure to a range of data solutions and an excellent understanding of CRM technologies, not limited to Email ESP’s
  • First class data manipulation and analytical skills using SQL
  • Desired experience using Salesforce Marketing Cloud and knowledge in AMP Script
  • Desired experience using Segment, or similar CRM segmentation tools
  • Passionate about customer data, analytics, and driving performance through segmentation and targeting
  • Highly organised, with a strong attention to detail
  • Fluent in English, good knowledge of German or another European language is a plus.
Benefits:

Along with a competitive salary, we offer an outstanding benefits package and 28 days holiday (plus an extra day for your birthday). You will receive a prepaid Visa card with monthly credit freely available and employee discount of the Cazoo offerings.

Useful info:

Our selection process will typically involve an initial chat with one of our recruitment team followed by  a selection of competency based interviews with stakeholders and the hiring manager .

We know that diverse teams make better teams and we are an equal opportunity employer who values diversity and inclusivity. We do not discriminate on the basis of gender, race, age, sexual orientation, colour, religion, national origin, disability status or marital status.

Eager to find out more?
Sounds exciting? Then please send us your application with your earliest possible start date and salary expectations. We are looking forward to having you on our team!

Cazoo
Elias Reißner
Rosenheimer Straße 143c 
81671 München 
https://www.cazoo.co.uk/


For more info, visit:
https://www.linkedin.com/company/cazoo
 

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