- Location: 9 Grearshill Road, Kingston Industrial Estate, Carlisle, CA3 OET
- Salary: £30,000 - £35,000 depending on experience plus annual bonus and benefits
- Hours: 40 Hours p/week - 5 days out of 7 Monday - Sunday, worked on a rota basis
Cazoo is becoming one of the largest digital used car retailers in the UK, and we're looking for an exceptional Service Manager to join our fast-growing team at Cazoo Carlisle! Working as the Service Manager in our Carlisle Customer Centre, you will be responsible for managing the on-site teams to deliver an outstanding servicing and repairs experience to our customers.
You will have experience of coordinating a streamlined, cost effective process for aftersales and servicing of vehicles, as well as a burning desire to help to transform the way people buy used cars in the UK!
What you'll be doing:
- Managing the team and the flow of work through the aftersales and service departments.
- Working with the Service Director to maximise performance and overcome challenges.
- Liaising with the Customer Service department regarding vehicle handovers.
- Managing the teams to provide a streamlined, cost effective process.
- Ensuring parts are procured efficiently in a cost effective manner.
- Authorising expenditure on rectification and preparation work.
- Authorising all staff hours and overtime on a weekly basis.
- Improving efficiency within the vehicle repair workshop.
- Ensuring health and safety is adhered to at all times.
- Managing the holiday and absence process.
- Carrying out appraisals.
Key Skills & Experience
- Previous experience of implementing efficient aftersales and servicing processes within an automotive / vehicle retail operation.
- Previous: Service Manager, Aftersales Manager, Workshop Controller or Senior Service Advisor experience is essential.
- Great problem solving skills with a solution focused approach to customer issue management.
- Ability to motivate and inspire teams to provide a first-class customer service experience.
- Adaptable team player who is passionate about delivering excellent customer service.
- Organised and structured with the ability to plan and reprioritise fast and efficiently.
- Ability to explain technical issues and resolve queries professionally.
- Positive and enthusiastic approach to leading others.
- Ability to think on your feet with a 'can do' attitude.
- Excellent written and verbal communication skills.
- Strong leadership and customer service skills.
- 33 Days Holiday (Inc English bank/public holidays) AND an extra day for your Birthday!
- FREE Calm app subscription (usually £74.99)
- Contributory Pension (Up to 5% matched).
- Discretionary BIG Milestones BONUS!
- £500 Employee Referral Bonus!
- £100 Annual Wellbeing Fund.
- Cycle to work scheme.
- Health Care Scheme.
- Help to buy Car Loan.
- Optical Costs.
Founded in 2018, Cazoo is backed by leading investors and has a highly experienced team, led by Founder & CEO, Alex Chesterman OBE.
We are an equal opportunity employer and we value diversity and inclusivity. We do not discriminate on the basis of gender, race, age, sexual orientation, colour, religion, national origin, disability status or marital status.