About Catchafire

Catchafire is a full service, on-demand solution designed to address the wide-ranging and complex needs of nonprofits by connecting them with talented pro bono professionals. We partner with major funders (read more here) to provide unlimited access to Catchafire to tens of thousands of nonprofits ready to invest in the growth of their organizations and the impact of their service. 

Catchafire has delivered over $236M in services to nonprofits, has facilitated over 1.2M hours of volunteering with over 60,000 matches, and we’re tracking to deliver $1B annually in services within 5 years. We have achieved ~40+% year over year revenue growth over the past several years and are poised for accelerated revenue and impact growth by scaling our foundation business.

Our mission is simple: catalyze positive social change by building a stronger nonprofit sector fueled by talent abundance. Here are some ways to get to know us better:

Catchafire is a remote-first workplace. We provide accommodations to help with home office set up. All roles are remote full time (unless stated in job description), with the expectation that the employee is willing and able to travel periodically as deemed necessary and beneficial.

Catchafire is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are also welcoming to any reasonable accommodations that can be made for candidates in our hiring process. 

Unfortunately, we are unable to provide sponsorship for employment at this time.

About the Role and the Department

As the Program Operations Senior Associate, you will partner with the Implementation, Growth & Engagement and Customer Success teams by supporting the operations related to onboarding and engaging our nonprofit and volunteer users of Catchafire, and our team’s insights and analysis of their engagement. Additionally, you will work on special projects to improve our operational efficiency, working collaboratively to improve cross-functional processes.

The person best suited for this role is naturally organized, has an understanding of business and operational principles, has strong data and Excel skills and is a master project manager. You have a desire to learn about program design and implementation, client management, marketing strategy, and tech and product development.

You will have the opportunity to take part in helping Catchafire continue to shape and grow this function in service of our critical mission. This role will report to our Director of Program Operations.

Responsibilities of the Program Operations Senior Associate

  • Effectively manage and execute processes related to our onboarding, engaging, and surveying of our nonprofit users
  • Contribute to our systems by ensuring all of our customer and end-user data is up to date and accurate across our systems and backend
  • Support Customer Success and Implementation teams by pulling, analyzing, and interpreting engagement data insights, and identifying areas of opportunity to build scalable solutions for working with the data 
  • Process monitoring and improvement for program-related processes, including cross-functional collaboration with internal teams to ensure operational alignment
  • Support the implementation of new operational systems or processes, through documentation, training internal teams, and managing continuous improvement initiatives 
  • Support with special projects related to operational efficiency, reporting, or customer-related work

Qualifications: 

  • 2+ years of related experience in operations, project management, and/or administrative coordination
  • Experience designing and owning critical business processes and systems
    • Or Experience in improving and identifying issues in processes, suggesting improvements, and navigating/influencing cross-functional teams to drive these changes
  • Strong project management skills with the capability to manage concurrent projects, prioritize multiple tasks, and effectively manage stakeholder expectations and delegate
  • Ability to apply proactive and creative approaches in leveraging tools and resources
  • Excellent communication skills and the ability to communicate effectively and clearly with stakeholders at various levels, both in writing and verbally
  • Knowledge of MS Excel including pivot tables, V-lookups, and chart creation
  • Proficiency with Google Workspace and comfortable with technology to learn and utilize software tools
  • Experience with Salesforce, Airtable, and/or other no-code tools is a plus

Attributes

  • Master Project Manager: You are able to organize project tasks, assemble the team and engage stakeholders from start to finish. You know when and how to manage across teams to get the job done.
  • Unwavering attention to detail: You understand the professional standards that our customers expect, and you hold yourself and your teammates to a high bar of delivery. You ensure that every piece of work that is produced under your watch is excellent.
  • Do-what-it-takes attitude: No task is too small or arduous if it is in service of the larger mission. You have the ability to proactively identify and seize opportunity, and can see how tiny pieces of work elevate an overall experience.
  • Structured and agile operator: You can thrive in the face of ambiguity and have a knack for learning from experiences and adjusting strategies, contributing to the company's ability to stay responsive to our customers.
  • Data-centric: You are proficient in Excel and you are comfortable working with data to analyze trends.
  • Collaborative: You work with others towards a common goal through communicating openly, sharing your expertise, and leveraging collective strengths, fostering a positive and inclusive team environment. 

The compensation range for this role is between $50,000K - 65,000K base salary.

Benefits include Health/Dental/Vision Insurance, a generous vacation policy, and 401k Plan

Apply for this Job

* Required
resume chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
cover_letter chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Catchafire’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Our system has flagged this application as potentially being associated with bot traffic. Please turn off any VPNs, clear your browser cache and cookies, or try submitting your application in a different browser. If this issue persists, please reach out to our support team via our help center.
Please complete the reCAPTCHA above.