Our mission is to improve the performance of athletes and teams, which we do by engineering the premier technology platform for sport. We've been at the forefront of sports technology and science since 2006 - we don't just work in the sporting industry, we are actively changing its future. Our solutions are designed to help athletes and coaches “play smart” in a world where 1% can literally mean the difference between winning and losing.
We work with over 3,000 teams around the world, empowering coaches, managers and trainers in premier teams in the NFL, NBA, NHL, MLS, EPL, AFL, NRL, NCAA and more. We provide the information they need to optimise athletes’ health, game-day readiness, and performance, as well as in-game tactics. Our solutions include wearable technology, video analytics, and athlete monitoring solutions, and we are passionate about helping sports organizations at all levels to better scout, recruit, teach, and win.
WE WANT PEOPLE WHO ARE PASSIONATE ABOUT SPORTS SCIENCE AND PROVIDING AMAZING CUSTOMER SERVICE
We are looking for a talented and enthusiastic Associate Customer Success Specialist to be based in either Dubai or Saudi Arabia who can communicate in Arabic, French and English with determination for continuous improvement aligning with our ambitious, fast-growing and transforming company.
As part of a regional team responsible for the Middle Eastern region, you will be a key player in the growth of our business by providing high quality training, education and support to a select customer base across Catapults’ entire range of athlete tracking hardware and software solutions. You will also be supported by our wider APAC customer success, technical support and commercial teams to ensure you are successful in delivering a high quality customer experience to teams located in the Middle East.
You will also be the voice of customers and assist with the research and development of our technology stack and provide advanced data analysis for both internal staff and existing customers.
WHAT YOU’LL BE DOING
- Account manage a select portfolio of teams within the Middle Eastern region
- Educate customers on best practice when utilising Catapult technology and value proposition via workshops, site visits and online meetings
- Drive new business success & contract extensions through various activities, including performing on-site and virtual product demonstrations/training. This includes cross selling and upselling across the product platform
- On-going remote support to our growing customer base on Catapult’s entire range of athlete monitoring hardware and software solutions
- Customer service initiatives, follow-up calls, visits, emails and communication central to creating a great customer experience
- Maintaining Client Health through active account management
- Triage technical support and assist when language barriers exist
- Create support documentation for clients translated into local languages
- Log customer success activity via internal reporting tools
- Aid in the data analysis of our elite teams where required
- General representation of Catapult at domestic and international conferences where required
WHAT YOU WILL NEED
- Minimum 1+ years working in the elite sporting environment
- Native Arabic and French speaking and fluent in English. Written and verbal communication skills required
- Understanding of performance monitoring tools such as GPS; Video Analysis; Tactical applications
- Great time management and prioritisation skills
- Effective communication skills with both customers and internal stakeholders
- Flexible working hours which are based on the schedule of our customers
- Proficient with computers and Microsoft office
- Account management experience with a large customer base (desired)
- Great communication skills to foster new relationships and build on existing relationships with a select customer portfolio
- Ability to analyse, and interpret data
- Effective communication to articulate findings to coaches, athletes, and other performance staff
- The desire to influence the performance management of elite sports
- Ability to work individually and with a larger regional team
- Communicate effectively with key stakeholders, particularly software and hardware engineers
- Bachelor’s degree in Exercise and Sport Science required
- Sports science related experience within team sports is desirable.
WHY CATAPULT?
- We have amazing people. We can promise you will work with some of the most ambitious and intelligent people in an exciting industry, and you will do some of the best work of your life.
- We encourage our people to have constructive, open and honest communication; to make Catapult extraordinary; innovate and create smart solutions; establish a collaborative, yet challenging, environment to develop our performance and the performance of our customers.
- Our workforce spans more than 20 countries, you'll have the opportunity to work across multiple nationalities and cultures, and build your global awareness and capability even beyond what it is today.
- We value improvement and development. We are challenging ourselves to continuously grow and become a high-performance company. That means we maintain a growth mindset in everything we do, and our people are always looking for ways to do things better. There is unlimited opportunity to grow, do more, and do better.
Whether you’re interested in sports or not, you’ll have the satisfaction of knowing your work is supporting some of the most successful teams and individual athletes on the planet! While we have access to many exciting opportunities, we also realise that we are here to do a very important job for our customers. As a result, we aim to work with purpose and intention. We look for people that fit into our team culture, those who actively contribute and individuals who are excited about what they do.
In order to build the future of sports performance, we need the brightest talent in order to do so. If you think you can contribute to the empowering, enjoyable and exciting Catapult environment, then we invite you to apply.
All offers of employment are subject to Catapult's positive prehire check. To find out more, please contact the Talent Partner for this role.
