The Service Technician I position is a technical position focused on performing troubleshooting, repair, and preventative maintenance on electronic break open ticket kiosks and associated equipment.  

Essential Duties and Responsibilities:

  • Perform diagnostic checks, maintenance and repairs to all Castle Hill game equipment
  • Basic repair and maintenance to servers and associated equipment.
  • Perform Preventive Maintenance on machines (clean, tighten loose hardware and secure loose wiring)
  • Plan and schedule appointments to perform preventive maintenance at the convenience of the customer (Both Internal and External)
  • Conduct installation of equipment and software during upgrades and installs
  • Record Maintenance and repair actions in approved reporting software
  • Being aware of ongoing jurisdictional changes, upgrades and modifications and reporting to all appropriate Castle Hill Gaming departments.
  • Associate will be required to apply for and obtain gaming license
  • Performs other duties as assigned

 The attributes listed below are representative of the knowledge, skill and/or ability required.

  • Computer Knowledge/Skills Required
  • Ability to safely clean and maintain equipment
  • Basic technical/electronic skills
  • Troubleshooting skills
  • Microsoft Office (Word, Excel, Outlook)
  • Attention to detail
  • Competent interpersonal, oral and written communication & presentation skills.
  • Planning and organizing
  • Adaptability/flexibility
  • Travel and occasional overnight stay
  • Ability to work with minimal supervision
  • Operate in a team environment working with other team members to complete tasks
  • Ability to work varied shifts and overtime as required

Education, Training and Experience 

  • High School diploma or equivalent
  • 2+ year technical/electrical experience
  • Qualified to operate a motor vehicle and possess a valid driver’s license
  • Technical certifications are highly desirable such as A+, N+, Microsoft or Cisco.
  • Previous experience in the Casino/Bingo service environment a definite asset.
  • Microsoft Office (Word, Excel, Outlook)
  • Physical Demands

While performing the duties of this job, the associate is regularly required to stand; use hands and fingers to handle or feel; reach with hands and arms; talk and hear.

The associate frequently is required to walk and stoop, kneel, crouch, or crawl. The associate is occasionally required to sit, climb, or balance. The associate must be able to move, and control 550 pounds with the aid of dollies and tools; able to lift and move 40 pounds short distances without mechanical aid and frequently lift and/or move 10 pounds.

Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

  • While performing the duties of this job, the associate is regularly required to stand; use hands and fingers to handle or feel; reach with hands and arms; talk and hear.
  • The associate frequently is required to walk and stoop, kneel, crouch, or crawl. The associate is occasionally required to sit, climb, or balance. The associate must be able to move, and control 550 pounds with the aid of dollies and tools; able to lift and move 40 pounds short distances without mechanical aid and frequently lift and/or move 10 pounds. 

Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.

 

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

  • While performing standard duties associated with the position, the associate will be exposed to noise levels ranging from quiet to loud. The associate will also occasionally be exposed to adverse weather conditions. Working conditions also occasionally consist of moving and working around the customers.

 

Must be able to successfully pass a pre-employment background investigation. Must be able to obtain and maintain a tribal gaming license.

 

Required education: 

  • High school or equivalent

Required experience:

 

technical/electrical: 2 years

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