We’re on a mission to make entrepreneurship accessible to everyone, regardless of background, education, technical skills, or business skills. 

Today’s ecommerce software landscape is not built for food-based entrepreneurs. Ecommerce tools are complicated to use for even many tech-savvy folks, let alone new users, and are exclusively built for non-perishable and non-hyperlocal products or services. At Castiron, we set out to change this by building the world’s first food business management platform.

We are growing fast and excited for new teammates to join us who are the best at what they do. We're passionate about building a company as diverse, creative, and driven as the food business owners using  Castiron all over the country.

About The Role

  • Reporting into our Head of Growth, you will own the retention and expansion strategy of our current userbase
  • Build processes and playbooks to successfully onboard, maintain, and expand our customer base
  • Learn our product inside and out to help our business owners grow faster
  • Proactively identify customer cohorts who aren’t maximizing their opportunity with our product and create an action plan to help them achieve success
  • Collaborate with our product team to ensure we are delighting our customers and helping them grow their businesses
  • Surface opportunities to expand existing accounts when it’s right for the customer
  • Regularly review data to determine success of your key initiatives and run experiments to improve results as appropriate

What You'll Achieve

  • Drive revenue and net dollar retention by helping our food business owners successfully start, run, and grow their businesses with Castiron
  • Help build the foundations of Customer Success at Castiron: As an early member of our success team, you'll be instrumental in helping define our go-to-market motions
  • Serve as our owners’ trusted advisor and product expert: You'll host demos, round tables, and working sessions to educate our owners; you’ll create in-product and email messaging to help them be successful; you’ll help shape our roadmap to ensure we have what they need to succeed
  • Join a fantastic team at a magical time: We are a seed stage company with hundreds of food business owners already onboard - you'll join at the perfect time to shape how we grow

Qualifications

  • You have 3-7 years of trackable success in your Customer Success, Retention, or Lifecycle Marketing role(s)
  • You have a growth mindset and thrive in the building stage of a company
  • You want to work in a mission-driven company that is helping people you care about
  • You are highly adaptable, easily acclimating to a rapidly changing business and industry
  • You love getting to know new people and helping them solve their business problems

Nice To Haves

  • You have built Customer Success playbooks or processes
  • You have worked in a subscription-based SaaS or marketplace business
  • You are a foodie that consistently supports local food businesses
  • You have been a first or early hire at a fast growing start up before

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