We’re on a mission to make entrepreneurship accessible to everyone, regardless of background, education, technical skills, or business skills. 

Today’s ecommerce software landscape is not built for food-based entrepreneurs. Ecommerce tools are complicated to use for even many tech-savvy folks, let alone new users, and are exclusively built for non-perishable and non-hyperlocal products or services. At Castiron, we set out to change this by building the world’s first food business management platform.

We are growing fast and excited for new teammates to join us who are the best at what they do. We're passionate about building a company as diverse, creative, and driven as the food business owners using  Castiron all over the country.

About The Role

  • Reporting into our Head of Growth, you will own the retention and expansion strategy of our current userbase
  • Build processes and playbooks to successfully onboard, maintain, and expand our customer base
  • Learn our product inside and out to help our business owners grow faster
  • Proactively identify customer cohorts who aren’t maximizing their opportunity with our product and create an action plan to help them achieve success
  • Collaborate with our product team to ensure we are delighting our customers and helping them grow their businesses
  • Surface opportunities to expand existing accounts when it’s right for the customer
  • Regularly review data to determine success of your key initiatives and run experiments to improve results as appropriate

What You'll Achieve

  • Drive revenue and net dollar retention by helping our food business owners successfully start, run, and grow their businesses with Castiron
  • Help build the foundations of Customer Success at Castiron: As an early member of our success team, you'll be instrumental in helping define our go-to-market motions
  • Serve as our owners’ trusted advisor and product expert: You'll host demos, round tables, and working sessions to educate our owners; you’ll create in-product and email messaging to help them be successful; you’ll help shape our roadmap to ensure we have what they need to succeed
  • Join a fantastic team at a magical time: We are a seed stage company with hundreds of food business owners already onboard - you'll join at the perfect time to shape how we grow

Qualifications

  • You have 3-7 years of trackable success in your Customer Success, Retention, or Lifecycle Marketing role(s)
  • You have a growth mindset and thrive in the building stage of a company
  • You want to work in a mission-driven company that is helping people you care about
  • You are highly adaptable, easily acclimating to a rapidly changing business and industry
  • You love getting to know new people and helping them solve their business problems

Nice To Haves

  • You have built Customer Success playbooks or processes
  • You have worked in a subscription-based SaaS or marketplace business
  • You are a foodie that consistently supports local food businesses
  • You have been a first or early hire at a fast growing start up before

Apply for this Job

* Required
resume chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
cover_letter chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Castiron’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.