Castiron is a mission-driven e-commerce company that elevates how independent kitchen-based creators sell to their customers and provides them with resources and community to support their whole business. The world’s best bakers, juicers, canners, jammers, caterers, meal-preppers, private chefs and other culinary artisans use Castiron as a central hub to sell their products online, connect with customers, grow their businesses and save time and money so they can focus on making what they love. 

As our first Customer Success Associate, you will work firsthand with our artisans to create an incredible customer experience . As one of our very first employees, you will report initially to the Manager of Customer Success. In this role you will progress your career to its next level and show your creativity, entrepreneurial spirit, and ability to execute, while you will do the best work of your career in the service of independent businesses across the world.

What You’ll Do:

  • Drive business growth by helping clients fully utilize the platform for maximum value
  • Wear many hats in the business, using cross-functional problem-solving skills to help us move quickly 
  • Build shops from scratch for artisans that are pressed for time
  • Reach out and engage new artisans to offer support, guide them through the onboarding process and recommend ways to improve their stores
  • Handle and resolve client requests, needs, and complaints quickly and positively
  • Develop content for Castiron’s online Help Center
  • Serve as the voice of the customer, communicating client feedback and requests that aid in product design and development
  • Be a product expert, a people-pleaser, a go-getter, and an efficient worker.

What We’re Looking For:

  • 2-3 years of experience in a customer-facing role at a SaaS Company or similar industry 
  • Impeccable attention to detail with the ability to strategize and envision the big picture
  • Basic reporting abilities in Microsoft Excel and Google Sheets 
  • Strong interpersonal, communication, and relationship skills
  • An ability to foresee client needs and proactively solve them before they are asked
  • A passion for our product, what we’re building, and our clients
  • An individual who takes ownership, shares opinions and embraces continuous improvement
  • An eagerness to expand your responsibilities and take on team leadership as we grow
  • Experience handling support issues and resolving software bugs 
  • A proven troubleshooter who loves finding solutions and clearly communicating them
  • A desire to solve the big and small problems
  • Adaptability in the midst of a rapid-change, rapid-growth startup environment
  • Hunger to learn as much as possible about our market and bring opportunities for advancement back to our clients, our product, and our own content strategy
  • A love of great food!

Our Values

 

  • Our Makers Come First - Without our creators, we are nothing. We will always put them first and ask ourselves “Is it good for our artisans?” before making big decisions. 

 

  • Think Big & Move Fast - We are here to make meaningful change. We mean to take big swings and change the world. There are a limited number of hours in the day, and we only have a limited time on this earth to fulfill our mission. We will take every opportunity to accelerate our progress.

 

  • Built to Last - We will not be a flash in the pan. Like a well-made and well-cared-for cast iron pan, we will build with care to stand the test of time and deliver value across generations.

 

  • Believe - We are creating something that doesn’t yet exist. We will encounter obstacles and we must maintain curiosity and ruthless optimism.

 

  • Feed the Soul -- We will do well by doing good. We will leave our interactions and our planet better than we found them.

 

Castiron is an equal opportunity employer, and we value diversity at our company. We don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

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