Casper (Casper.com) believes everyone should sleep better. The Sleep Company has a full portfolio of obsessively engineered sleep products—including mattresses, pillows, bedding, and furniture—designed in-house by the Company’s award-winning R&D team at Casper Labs. In addition to its e-commerce business, Casper owns and operates Sleep Shops across North America and its products are available at a growing list of retailers.
Casper’s Retail story began in 2017 with The Casper Wake-Up. Alongside its success, Casper opened 15 pop-up shops across the U.S. After an exciting beginning with Retail, Casper opened its first permanent store in NYC in 2018, and announced the plan to open 200 stores across the country and in Canada. Join the Dream Team as the Casper family continues to grow!
As part of our Retail team, you will represent the Casper brand by providing best-in-class service to all of our guests. We view retail as an experience: one that is unique, personalized, and hospitality-driven. This space (and you!) will help carve the path for Casper’s offline footprint. Your role will be to help our guests feel right at home and discover the wonders of a good night’s sleep.
Nuts and Bolts:
This is an hourly role based in our retail store. You must be available to work at minimum 3 days a week with weekend availability.
We are deeply committed to building a diverse and inclusive workforce so that we represent all those who dream big equally.
When you’re not catching zzz’s, this is what you’ll do:
Provide exceptional service to every person that walks through our doors
Follow up with customers through clienteling and e-mail correspondence
Help Casper maintain a healthy sales pipeline by collecting guest contact information and inviting individuals to trial our products
Maintain the highest level of product knowledge and expertise
Maintain the visual integrity of the space
Create and process in-store sales
Process and receive inventory replenishments
Assist with setting up and executing community programs and events
Record and relay recurring customer feedback and insights to internal teams such as tech, marketing, design, and product in order to constantly improve the customer experience
Our dream candidate is...
Excellent communicator with a passion for people
Strong written and oral communication skills
Effective and expedient problem-solver with a meticulous attention to detail
Passion for Casper's core mission and values
Positive attitude and feels there is no task too small
Self-starter; entrepreneurial disposition
Eager to be at the frontline of a fast-paced and growing brand
Must understand and appreciate experiential retail
Ability to lift at least 50 lbs. and be on your feet all day