Job Description

Create and implement China retail strategies.
Lead retail operations team to achieve operational excellence.
Partner with retail area manager to drive overall store performance.
Implement and evolve retail experiences, store formats, and expansion plans.
Devise and enhance Standard Operating Procedures (SOPs) for retail operations to enhance efficiency and profitability.
Develop local resource planning strategy to optimize efficiency and profitability.
Use data systems to track operational KPIs for stores and identify opportunities for sales growth, customer satisfaction, and employee satisfaction.
Review and enhance existing reports and dashboards to improve data consistency and decision-making, creating new reports based on stakeholder needs.
Manage the execution of retail projects from start to finish.
Localize and consolidate weekly global directives to facilitate the seamless flow of information from Global HQ to China stores.
Collaborate with cross-functional teams to improve store processes, visual merchandising plans, store technology, campaigns, and inventory management.
Coordinate with external vendors for project implementation and issue resolution.
Ensure compliance with Group Policies & Procedures and local regulations.

Requirement

Bachelor’s degree in Business Administration, Retail Management, or related field.
8+ years of professional experience, with 3+ years in a leadership capacity in global and or regional retail management and operations.
Proven ability to devise, plan, and manage operational processes for maximum efficiency and productivity.
Strong understanding of various operational functions and principles such as customer service, retail marketing, employee development/engagement, assortment planning, and visual merchandising.
Proficiency in using operational, communication, and leadership skills in fast-paced environments with a track record of professional and business success.
Ability to motivate, drive change, and lead effectively in a fast-paced environment.
Experience in project management, e-commerce, or consumer products is advantageous.
Strategic, resourceful, organized, collaborative, and results oriented.
Passion for technology, fashion, lifestyle brands, and people.
Proficient in analytical tools, such as Excel, and reporting/BI tools
Proficient in verbal and written English.

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Retail Operations Manager

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