Job Description

Handle escalated customer service issues and complaints via email/live chat/phone
Supervised/guided the outsourced customer service team on a daily basis
Cooperate with marketing and operation department
Establish customer experience SOP in line with the company's standards to ensure customer satisfaction
Daily monitoring of customer feedback on different platforms (mini program/official website/retail store)
English communication is barrier-free

Requirement

Bachelor education or above in any discipline
At least 1+ years in customer service
Passion and patience in helping customers with their difficulties
Good command in both written/spoken English and Chinese
Independent, detail-minded, well-organized, multi-tasking
Creative, understand the Internet and consumer behavior
Prior experience in using Tmall, Douyin, JD is highly preferred but not compulsory
Candidates from E-commerce, media agency, hospitality and logistics industry are welcome!

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Customer Experience Associate

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