CASETiFY is one of the leading global lifestyle brands to offer customizable tech accessories. We're industry leaders when it comes to trend forecasting and protecting what matters most; the community platform for creativity and self-expression.

Job Description:

Resolve matter / follow up with customer enquiry emails
Coordinate with production and logistics department
Daily monitoring of customer feedback across social network
Support adhoc projects / tasks
Working Shift (Day): 10:00 to 19:00
Working shift (overnight): 23:00 to 08:00/ 00:00 to 09:00

Requirements:

Fresh graduates are welcomed
Prior work experience in customer service preferred
Passion and patience in helping customers with their difficulties
Fluent in written/spoken English; proficiency in written/spoken Chinese/Cantonese is a plus
Experience in e-commerce and logistics industry is highly regarded
Proficient in Facebook, Twitter and Instagram
Social media experience and digital marketing are advantageous but not compulsory

If you have a passion for exploring and working with a cutting edge start-up, we'd love to hear from you! Apply with your resume, and links to your social networks (i.e. Facebook, Instagram) for our reference.

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Resume/CV *

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Cover Letter

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By submitting my application to CASETiFY, I acknowledge and agree to the following terms: The information I provided is intended solely for the evaluation of my skills and suitability for the applied position. I understand that the CV, portfolio, and any assessments conducted are the confidential and proprietary property of CASETiFY, and I will treat them as such. I agree not to publicly disclose, publish, or distribute any contents related to my application on social media platforms, websites, or any other channels. I acknowledge that CASETiFY reserves the right to evaluate, assess, and make decisions based on the submitted CV, take-home assignment and interview, which may influence my eligibility for further stages of the hiring process. I understand that CASETiFY retains rights to the submitted assignment for internal use. I acknowledge that the take-home assignment does not constitute an offer of employment, and my submission of the assignment does not guarantee employment with CASETiFY. By agreeing to these terms, I confirm that I have read, understood, and accepted the above conditions.

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Customer Experience Officer (Day/Overnight) - Based in Hong Kong

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