CASETiFY is one of the leading global lifestyle brands to offer customizable tech accessories. We're industry leaders when it comes to trend forecasting and protecting what matters most; the community platform for creativity and self-expression.

Job Description:

Resolve matter / follow up with customer enquiry emails
Coordinate with production and logistics department
Daily monitoring of customer feedback across social network
Support adhoc projects / tasks
Flexible working shift

Requirements:

Fresh graduates are welcomed
Proficient in written communication in English & Japanese / Korean / French / Thai / German / Spanish
Prior work experience in customer service preferred
Passion and patience in helping customers with their difficulties
Proficiency in written/spoken Chinese/ Cantonese is a plus
Experience in e-commerce and logistics industry is highly regarded
Proficient in Facebook, Twitter, and Instagram
Social media or digital marketing experience are advantageous but not compulsory

If you have a passion for exploring and working with a cutting edge start-up, we'd love to hear from you! Apply with your resume, and links to your social networks (i.e. Facebook, Instagram) for our reference. Please also specify whether you are applying for the day-shift or night-shift role.

Apply for this Job

* Required

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

Cover Letter

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

LinkedIn Profile

Your Personal Website / Portfolio

Where do you find this position opening? (for example: CASETiFY Careers, LinkedIn, job board, career fair, social media, referral, etc) *

If you selected 'Others', please specify

Are you a family member, relative or friend of any CASETiFY employee? If yes, please tell us the name of that employee. *

Please specify whether you are applying for the day-shift or night-shift role. *

What is your salary expectation (in HKD)? *

What is your notice period (in months)? *

What languages are you proficient in? Please indicate the level. *

Are you a family member, relative or friend of any CASETiFY employee? *

If yes, please tell us the name of that employee.

Please specify your current location. *

In the event that you are based outside of Hong Kong, would you be open to relocating to Hong Kong? *

Are you a Hong Kong Permanent Resident? *

Do you need to apply for a visa to work in Hong Kong? *

Privacy & Consent *

By submitting my application to CASETiFY, I acknowledge and agree to the following terms: The information I provided is intended solely for the evaluation of my skills and suitability for the applied position. I understand that the CV, portfolio, and any assessments conducted are the confidential and proprietary property of CASETiFY, and I will treat them as such. I agree not to publicly disclose, publish, or distribute any contents related to my application on social media platforms, websites, or any other channels. I acknowledge that CASETiFY reserves the right to evaluate, assess, and make decisions based on the submitted CV, take-home assignment and interview, which may influence my eligibility for further stages of the hiring process. I understand that CASETiFY retains rights to the submitted assignment for internal use. I acknowledge that the take-home assignment does not constitute an offer of employment, and my submission of the assignment does not guarantee employment with CASETiFY. By agreeing to these terms, I confirm that I have read, understood, and accepted the above conditions.

Our system has flagged this application as potentially being associated with bot traffic. Please turn off any VPNs, clear your browser cache and cookies, or try submitting your application in a different browser. If this issue persists, please reach out to our support team via our help center.

Please complete the reCAPTCHA above.

Customer Experience Officer (Japanese/Spanish/Vietnamese/French/German/Korean/Thai) - Based in Hong Kong

Apply for this Job