At Carta, we’re building the future of equity and ownership. We’ve changed how companies, investors, and employees manage equity. Now, we’re transforming how capital markets operate. Our goal is to create more owners and increase transparency and liquidity for shareholders. More than 800,000 investors, law firms, and employees use our platform, and we manage over $575B in equity.
Carta is in search of a User Research Lead to who is passionate about leading project teams, skilled at uncovering human-centered insights, and experienced at translating these insights into opportunities for design and product innovation. We are looking for someone who can inspire fellow designers, and lead with both empathy and conviction for the people we design for.
The best solutions always starts with a deep understanding of the people that use them. As a User Research Lead, you will specialize in a core product function and play a crucial role throughout the product lifecycle — using research to inspire our design teams, inform rich prototypes, and champion the needs of our Carta users.
Lead and own research for diverse product teams through the entire project journey focusing on, but not limited to, how companies, investors, and employees interact, leverage and use our platform
Design, scope, and run user research to fully understand the latent and unmet needs of Carta users through creative research, spanning generative, iterative and evaluative methods
Gather rich data, synthesize, and generate insights and opportunities to create more intuitive, useful and usable experiences to generate user advocacy
Creatively articulate the insights and stories of our users to promote empathy and inspiration
Make research findings relevant and impactful for product and design through crafted insights, decks, stories, videos, and testimonials
Build and implement innovative User Research processes to meet Carta’s product delivery goals
3-4+ years of qualitative research experience
BA/BS in Psychology, Social Science or a related field
Proven ability to use human-centered insight to answer business questions
Mastery of qualitative research methods, including research scope and design
Strong presentation skills with a creative and compelling storytelling style
Passion for leading teams and teaching others about research
Nice-to-have: experience with finance, or the venture capital space
Carta is aSeries E company and is backed by top-tier VCs like Andreessen Horowitz, Lightspeed Venture Partners, Meritech Capital, and more.
We are an equal opportunity employer. As a company, we value fairness, helpfulness, transparency, leadership and build our teams around these values. Check out our careers page to get to know us better as you think about your next step at Carta.