ABOUT US:

At Cars.com, we help shoppers meet their perfect car match, and people find their perfect career match. As one of the top places to work in Chicago, according to The Chicago Tribune, Built-In Chicago and others, we pride ourselves on a culture of growth and innovation.

Cars.com has revolutionized the automotive industry for both shoppers and sellers through technology and solutions for buyers and sellers alike. We never shy away from a challenge, move fast, collaborate across functions to approach problems from every angle. We’ve built a culture that’s second-to-none and share core values that keep everyone working full-speed at the same goals with the same open, outcome-driven and bold attitudes. 

Cars.com is a CARS brand. CARS includes the following brands: Cars.com, Dealer Inspire, DealerRater. Learn more here!

Essential Job Functions:

  • Successfully and seamlessly transition new customers from SDR-BD to AE-CSM team.
  • Be the main point of contact for new customers during onboarding.
  • Send welcome emails with important information to assist new customers with inventory set up, early online merchandising tips and gather key information in order to further drive the onboarding process. 
  • Confirm new customer information is complete and accurate in Salesforce.
  • Understand various CARS products and services offered to be knowledgeable and helpful to customers 
  • Partner with internal teams to ensure customer needs are being met; coordinating with technical support, sales, marketing, finance, and product teams
  • Consistently bring creative ideas and solutions to the team on how to improve the customer experience

Required Skills:

  • Passionate about providing an exemplary customer experience and building lasting relationships
  • Exceptional organizational and communication skills – both verbal and written
  • Excellent time management skills
  • Must be very organized, punctual, and detail-oriented
  • Demonstrated ability to deal with rapid change and a strong team player

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Voluntary Demographics
 
We're focused on creating career chemistry for our team, and that means building a culture where diversity is a priority. All CARS employees are encouraged to bring their whole, authentic self to work every day, including their talents, passions, and unique ideas. Across all our brands, we encourage our teams to stay open, and combine their different backgrounds, experiences, and worldviews to deliver better results.
 
Below is a set of voluntary demographic questions. If you choose to fill them out, the responses will be used (in aggregate only) and your responses, or your choice to not respond, will not be associated with your specific application and will not in any way be used in the hiring decision.
 
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