The Customer Care Specialist provides excellent customer service to dealers and/or consumers who contact Cars.com via phone, email, chat and text, with a focus on first contact resolution.  This position requires that all interactions with customers are resolved in a prompt, professional and personable manner.

 

Responsibilities include:

  • Develop an expertise in Cars.com services and products and the initiative to take an active role in sharing this knowledge with customers
  • Achieve individual and team service level and quality goals
  • Track and document all customer inquiries and resolutions in Salesforce.com
  • Identify and escalate necessary customer inquiries and issues to Tier 2 Support and Product teams
  • Assist with various tasks and inquiries from our customers including dealers, consumers, and internal customers
  • Perform other related duties, as appropriate to further the success of the Customer Care Team, Operations Department, and the Cars.com business

 

REQUIRED SKILLS

  • Customer focused with a positive attitude and the ability to work with non-technical customers and a diverse customer base
  • Excellent time management, organizational and prioritization skills
  • Demonstrates accountability for issue resolution and customer empathy
  • Strong work ethic and enjoys being part of a team
  • Strong verbal and written communication skills required
  • Able to solve problems quickly and creatively
  • Knowledge of the MS Office and Windows required with greater technical aptitude preferred
  • Familiarity with online media and tools preferred
  • Able to learn quickly and adapt to change
  • Uses sound judgement and professionalism
  • Ability to work independently and deliver high quality work
  • Flexibility to work weekend and/or early evening work shifts

 

REQUIRED EXPERIENCE

  • Prior customer service experience or service industries experience preferred
  • College degree preferred or minimum of one-year work experience required
Apply for this Job
* Required
(Optional)
Almost there! Review your information then click 'Submit Application' to apply.

File   X
File   X
+ Add Another