About Carrot:

Carrot Fertility is the leading global fertility benefits provider for employers and health plans, built to support employees through their lifelong fertility healthcare journey. Companies use Carrot to customize an inclusive fertility benefit that provides employees financial, medical, and emotional support as they pursue parenthood and fertility care, reducing healthcare costs and resulting in better clinical outcomes.

The Role: 

Carrot is seeking a Tools and Systems Associate to join Carrot’s Global Solutions Department. The Global Solutions team enables our customers (i.e. multinational employers) and their employees to access global fertility and family-building benefits program inclusive of financial coverage and direct support. Whether a member is pursuing IVF in Mexico, a gestational carrier journey in Canada, or intercountry adoption from Ireland, our team powers Carrot’s operational infrastructure to create a positive employer and employee experience, globally. As part of the Global Solutions Department at Carrot, you will sit on our Global Operations team and work closely with our other regional and functional departments of the Global Solutions team, as well as cross-functionally with other departments at Carrot. 

As a member of the Global Operations team, you will contribute to:

  • Database management, design, and ongoing improvement - Contributing to the overall efficiency of the Global Solutions team through optimizing database structure, information inputs, and outputs for multiple stakeholders
  • Improved and optimized data hierarchy and analytics - Improving database hierarchy and structure to align with product and data needs
  • Strategy and process creation - Collaborating with Global Solutions team members to develop and maintain department-wide strategy for documentation, communication, auditing, and information management
  • Driving operational efficiencies - Working to standardize and optimize Global Solutions tools and systems and working closely with the Global Solutions team and other teams at Carrot to drive operational and product-related initiatives to completion
  • Collaborating internally and cross-functionally - Collaborating with Global Solutions as well as other teams at Carrot to enable achievement of team and company-wide objectives
  • Training and development - You will support and lead training initiatives and creating training materials about our tools and systems for both Global Solutions and cross-functional teams 

If you are passionate about databases, tools, data hierarchy, and other systems that drive team enablement and operational efficiency, are excited about solving complex issues related to fertility care, family-building services, and parentage, are a strong communicator, and have an interest in working on a globally-focused team, this may be the position for you.

The Team:

Carrot’s Global Solutions team is divided into a Global Operations division, a Global Regulatory Operations division, and regional divisions, including APAC, EMEA, and the Americas. You will be the newest addition to the Global Operations division  on the Global Solutions team, and will report directly to the Director of Global Operations. This is an exciting opportunity to be in a strategic, operational, and growth-focused role at a rapidly growing company. You will work closely with each division of the global solutions department, as well as several other teams and individuals at Carrot.

Minimum Qualifications: 

  • Proficient with 1-2+ years of related professional experience with strengths in:
    • Building and/or maintaining large databases and information systems
    • Proficient with collaborative documentation tools, project management software, and issue tracking software
    • Proven record of success in an operations-focused role
    • Ability to explain complex tasks or concepts to multiple different stakeholders
    • Experience and comfortability collaborating with both technical and non-technical teams
    • Adept at picking up new softwares and applications and able to grasp new concepts quickly

Preferred Qualifications:

  • Proficient with Airtable, Confluence, Jira Service Management, and/or Salesforce
  • Empathy, awareness, and understanding of cultural sensitivities related to reproductive or other healthcare fields are highly desirable
  • Past experience with data analytics and/or information systems design
  • Professional or personal experiences with fertility care, infertility-related treatments, or family-forming services is a bonus


Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The expected base salary for this position will range from $90,000 - $110,000. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience. 


Why Carrot?

Founded in 2016, Carrot now supports 400+ companies and is available in more than 120 countries across North America, Asia, Europe, South America, and the Middle East. Carrot has been honored by Fast Company as one of the Most Innovative Companies of 2022, recognized for its commitment to diversity, equity, and inclusion as a gold winner in the inaugural Anthem Awards, and named to Fierce Healthcare's Fierce 15 list highlighting the most promising healthcare companies. Additionally, Carrot is certified as a Great Place to Work and an Age-Friendly Employer.

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