Carousell is one of the world's largest and fastest growing mobile classifieds apps. Since our launch in May 2012, we've expanded into 19 major cities with over 158 million listings. As a team of passionate individuals working together to solve meaningful problems, we want to build products that make selling as easy as taking a photo and buying as simple as chatting to inspire every person in the world to start selling and buying so we can share possibilities.

Carousell’s product team leads this exciting mission by redefining what online classifieds can be—smart, convenient and community-focused. We constantly pore over data and talk to our users to understand what they’re doing, thinking and feeling and build empathy for their needs. This user-centric approach guides us in crafting the best user experiences.

We’re looking for a UX Writer to join us in our mission. Someone who sees design opportunities behind every “lorem ipsum”. Someone who uses their gift of language to craft effective and compelling content across Carousell’s touchpoints in English.

You will:

  • Manage and deliver on the day-to-day writing assignments for Carousell’s products
  • Ensure that content on our products is accurate and succinct
  • Ensure that content on our products reflects Carousell’s tone of voice
  • Work closely with product and other functional teams to understand our business and user experience goals and define the content strategy to achieve those goals
  • Conduct and participate in user research
  • Collaborate with product designers to create compelling user experiences
  • Develop, maintain, and enforce Carousell’s lexicon and style guide to ensure content quality and consistency across Carousell’s user touchpoints and markets.

You have:

  • Portfolio that showcases how your writing has elevated user experiences in products, nudged people towards desired behaviours and activated a brand’s tone of voice
  • Outstanding copywriting and editing skills in English, with an ability to adapt the style of writing to different contexts, e.g. educational, cautionary and promotional
  • Ability to work across a broad spectrum of domains, e.g. lifestyle, property, and cars
  • Knowledge in basic psychology driving user behaviours is a bonus
  • Experience with user research in a product development context is a bonus
  • Copywriting and editing skills in Chinese is a bonus
  • Curiosity—you almost never stop asking the whys about our users
  • A Carousell account—because immersion will help you gain more empathy for our users!

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