Carousell is one of the world’s largest and fastest growing mobile classifieds apps. Since our launch in 2012, we’ve expanded into 19 major cities with over 144 million listings. As a team of passionate individuals working together to solve meaningful problems, we are mission-oriented; we want to build products that make it easy for anyone to sell and inspire them to fill their lives with more meaningful things.

You will:

You will be responsible for the success of  the paid services we offer to sellers in Singapore, to maximise revenue growth and user adoption. The scope will include all categories and sectors in Singapore, excluding cars and property sectors. This includes

  • Understanding different SMB groups in the marketplace through internal data, user research and competitor studies and customer support inquiries;
  • Drive marketing activities to build awareness of Carousell’s solutions for sellers that are not yet using Carousell
  • Executing monthly campaign review for preferred merchants
  • Track after-sales contracts processing and admin work as needed
  • Contacting potential SMB leads via email or telephone to set up appointment for discussion
  • Support SMB merchants by responding to and servicing their questions and needs during working hours
  • Advise on client’s digital strategy and educate advertisers on Carousell ad platform across channels and devices
  • Work with SMB Manager to grow freelancers for Carousell Certified Pro program
  • Build lasting business relationships with SMB merchants by, ensuring their success on business objectives when using Carousell ad products and media

You have:

  • A degree in business administration, marketing or related field​
  • At least 1 year of experience in account management or sales support
  • Understanding of data analysis and aptitude with financial tracking
  • Excellent communication and people skills
  • Responsible, driven and a team player
  • Strong customer service and rapport building skills
  • Bonus if you are a Carousell user
  • Bonus if you have experience working in a startup environment before

 

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