CARMERA’s mission is to power the world’s leading road intelligence platforms to deliver autonomy and mobility for all. To deliver on our mission, we need to develop and nurture a growing roster of partner fleet vehicles to capture street-level changes on a city-wide scale. We utilize vehicular crowdsourcing and remote sensing in that effort. 

In support of this crowdsourced approach, our Field Operations team is looking to add an experienced Field Operations Associate to lead the growth and ongoing support of our Detroit area fleet partners. This hands-on role is based in the greater Detroit / Ann Arbor area and will report to our Field Operations Manager.

Primary Responsibilities

  • Install sensor equipment onto partner fleet vehicles
  • Install CARMERA custom software on sensors
  • Perform routine maintenance on sensors, including cleaning and repairing physical components as well as basic Android-based software tasks
  • Coordinate directly with fleet partners for maintenance scheduling and technical support
  • Monitor an online dashboard of sensor health to proactively identify maintenance tasks and troubleshoot issues
  • Manage inventory of sensor equipment
  • Maintain detailed maintenance and partner feedback documentation
  • Night and weekend availability as some fleet partners require access outside of normal business hours
  • Possible data collection / driving

We’d love to hear from you (required) if:

  • You have 2+ years of experience in a related field (field technician, maintenance professional, etc.)
  •  You are extremely dependable, organized, and communicative, with excellent verbal and written communication skills
  • Ownernership is a must as success of our fleet partners will hinge on your ability to anticipate, plan and respond to their dynamic needs
  • You have a customer service mindset. Part of this role includes ensuring our fleet partners are delighted and engaged with our products
  • You are proactive in problem-solving with strong decision-making skills
  • Ability and willingness to work on a ladder
  • Ability to travel up to 50% of the time through the West Coast of the United States
  • Access to a reliable vehicle 
  • Ability to pass driver history check to satisfactory degree

Strong preference (not required) if:

  • Electrical and/or automotive service experience preferred
  • Experience with Android utilities preferred but not required

Perks

  • Attractive cash and equity compensation package
  • Generous benefits package including premium health care plan, cell phone plans, company sponsored 401(k) and more
  • Remote role, but but budget for travel to offices as needed and key company events; flexible working norms and time-off
  • Flex Perks (flexible funds for professional development, wellness, productivity or personal climate impact)
  • Generous paid, parental leave (16 weeks for Primary Caregivers | 8 weeks for Secondary Caregivers)
  • Telehealth benefits
  • Short-term Disability Insurance, Life/AD&D Insurance, Supplemental Disability Insurance
  • Work on groundbreaking civic challenges cutting across some of the most meaningful innovations of this era, including autonomy, smart cities, IoT, big data and AI
  • Be a foundational part of an exceptional, close-knit team who have diverse backgrounds and embrace challenges that are hard but achievable

*This position is open to applicants currently residing in the greater Detroit/Ann Arbor area.*

We are an equal opportunity employer and diversity is critical to our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  We are advocates for justice and overt promoters of marginalized, under-represented groups and individuals.

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