Who we are
At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we’re the largest and fastest-growing automotive marketplace, and we’ve been profitable for over 15 years.

What we do
The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus—our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!

Role overview

The Sales Account Manager will focus on maintaining and growing CarGurus’ existing customer base in the UK market through the analysis of performance data, re-negotiation of subscription rates, prospecting of potential up-sell and cross-sell opportunities, and mitigation of customer churn. Additionally, you will be responsible for active account management including onboarding your new accounts. As a seasoned sales professional, it is critical that you are persuasive and self-motivated, as you will manage your own time, set priorities, forecast your pipelines, and meet multiple monthly goals.

Our growing customer base will have various questions about CarGurus, so strong customer service skills, ability to listen and respond to dealers, and resolve all queries in a timely manner would be key for your success.

In this role, you must also be comfortable providing feedback to the larger CarGurus organisation by bringing strong analytical thinking, presentation, and problem-solving skills.

What you'll bring

2+ years of sales experience working within a target driven sales environment
Strong background in up-selling and cross-selling multiple products
Experience working in a consultative style sales cycle
Nurturing and renewals experience
Ability to negotiate and build strong rapport/relationships with clients
Developed pipeline forecasting skills
Good organisational & communication abilities
Able to adapt to change within a rapidly evolving business environment
Self-driven and passionate about cars!
Automotive experience a plus

Working at CarGurus
We reward our Gurus’ curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.

We welcome all
CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential—starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That’s why we hope you’ll apply even if you don’t check every box listed in the job description. We want to know what only you can bring to CarGurus. #LI-Hybrid

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CarGurus

EEA Candidate Privacy Notice

We are committed to protecting the privacy and security of your personal information. This privacy notice describes how we collect and use personal information about you during the recruitment process, in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Who we are

CarGurus Ireland Limited, CarGurus UK Limited, and any affiliate of CarGurus, Inc. that is organized in a member state of the European Economic Area (EEA) (“CarGurus”, "we", or "us") are controllers of your personal data. We would like to provide you with details of the extent to which we process your personal information. This privacy notice applies to employment candidates of CarGurus. It is important that you read and retain this privacy notice so that you are aware of how and why we are using your personal data.

How is your personal data collected?

We collect personal information about candidates through the application and recruitment process, either directly from candidates or sometimes from an employment agency. We may sometimes collect additional information from third parties including former employers, credit reference agencies or other background check agencies, and through publicly accessible sources, such as LinkedIn.

The purpose and legal basis for processing your personal data

Personal data, or personal information, means any information about an individual from which that person can be identified. We have detailed in the table below, your personal data that we may from time to time collect, the purpose or purposes for which we process this personal data, as well as the legal basis for such processing:

Personal Data	Purpose for Processing	Legal Basis for Processing
Basic information about you such as name, gender, email, home address, telephone number, and where applicable, government identification number and passport information.	For administration purposes, including business management and planning.	In order to pursue our legitimate interests of conducting personnel administration.
Your CV and previous work history information.	For making decisions about your recruitment or appointment and determining the terms on which you may work for us.	In order to pursue our legitimate interests of hiring the most qualified and appropriate personnel.
Information about your citizenship and, where applicable, your work permit or residence details.	For determining that you are legally entitled to work in the country.	In order to comply with our legal obligations and to pursue our legitimate interests to ensure that you are eligible to work with us.
Information relating to any legal issues or disputes that may arise.	For dealing with legal claims or disputes involving you, or other employees, agents and contractors, including accidents at work.	In order to comply with our legal obligations and to pursue our legitimate interests of effectively managing our business operations and exercising and defending our legal rights.
Background information, including, to the extent permissible by applicable laws, credit checks and information of bad character or criminal behaviour.	For assessing the suitableness and ability of employees to safely and securely carry out a particular job, task or role within the company.	In order to pursue our legitimate interests of effectively managing the business and for the safety and security of our business, assets and workforce.
Health data such as information about your physical or mental health or disability status.	To administer and perform duties, including ascertaining your fitness to work and rehabilitation and providing appropriate workplace adjustments.	In order to ensure the performance of a contract to which you may become a party and to comply with our legal obligations. Insofar as we process special categories of personal data, it is necessary for carrying out our obligations in the field of employment.

If you no longer want us to use your information

Making an application to us is entirely voluntary on your part, so by making an application you are expressly agreeing that we can use your information in order to decide whether to contact you, discuss employment possibilities with you, and/or offer you employment. If you do make an application but subsequently decide, before we make any decision, that you do not want us to use your information, you can let us know and we will stop using it (we may retain a copy on our files as described below). However, this means you will no longer be eligible for employment.

Automated decision-making

Automated decision-making takes place when an electronic system uses personal information to make a decision without human intervention. We do not envisage that any decisions will be taken about you using automated means, however we will notify you in writing if this position changes.

Recipients of your personal data

We will, from time to time, send some of your personal data to certain recipients as detailed below:

Other group companies: We may transfer your personal data to other CarGurus group companies for the legitimate interests of CarGurus, to the extent to which they need access to your data because they are involved in the recruitment processes in which you participate and to facilitate group HR management and group wide human resources planning and administration (including adequate staffing and in connection with management of the CarGurus group structure);
Transfers to service providers: We may transfer your data to service providers assisting us in the development, performance and management of our recruitment process; and
Transfers to third parties: CarGurus may transfer your personal data to other third parties in order to comply with our legal obligations and/or for the legitimate interests pursued by CarGurus.

We may also transfer or submit your personal data to a buyer / investor or potential buyer / investor in connection with a sale or other transfer of all or part of our shares, assets or business. The purpose of such processing is to allow for the sale or transfer and the legal basis for doing so is our legitimate interest in being able to manage our business by conducting such a sale or transfer. You can ask for further information in relation to recipients of your personal data though the ‘Contact us’ details below.

International transfers

We will, from time to time, send some of your personal data to recipients based in countries located outside of the European Economic Area (“EEA”). As certain countries are not within the EEA, this may mean that such countries are not deemed to provide an adequate level of protection for your personal information. To ensure that your personal data receives an adequate level of protection we will put in place for any international transfers appropriate measures, as provided for under data protection laws, in order to ensure that your personal information is treated by those third parties in a way that is consistent with and which respects applicable data protection laws. We transfer your personal data to the following countries outside the EEA:

Recipient	Country	Transfer Mechanism
CarGurus Inc.	USA	Model Contractual Clauses

Data security

We have put in place appropriate security measures to protect your personal data, including measures preventing your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to only those employees, agents and contractors who are authorised to access your data.

How long we retain your personal data

We will generally keep your information for no more than 12 months from our final interaction with you. If you are offered and accept employment with us, we may keep your data for longer, such as for the duration of your employment or for a further period as permitted or required by applicable law.

Your rights

You have certain rights under data protection legislation as summarised below:

Right of access: You have the right to obtain from us confirmation as to whether or not personal data concerning you is being processed, and, where that is the case, to request access to that data, as well as certain information on how we are processing such data.
Right to rectification: You have the right to obtain from us the rectification of inaccurate personal data concerning you. Considering the purpose of the processing, you may also, in some cases, be entitled to supplemental information regarding incomplete personal data.
Right to erasure (right to be forgotten): You may, in certain circumstances, have your personal data deleted, for example if your personal information is no longer necessary in relation to the purpose for which it was collected, if you have objected to the processing of personal data and we do not have a legitimate interest which outweighs your interest, if the personal data has been processed unlawfully, or if the personal data must be deleted to comply with a legal obligation.
Right to restriction of processing: Generally speaking, in cases when it is unclear whether and when personal data will have to be deleted, you may exercise your right to restrict processing while CarGurus continues to store your personal data. That right can be exercised, for example when (i) the accuracy of the data in question is contested; (ii) the processing of personal data is unlawful but you do not want the data to be erased; (iii) the data is no longer needed for the original purpose but may not be deleted yet because of legal grounds; (iv) you have objected to processing pending verification as to whether our legitimate interests override your fundamental rights and freedoms.
Right to data portability: In some circumstances, you may be entitled to receive the personal data concerning you which you have provided to us in a structured, commonly used and machine-readable format and you have the right to transmit those personal data to another controller.
Right to object: You have the right to object to the processing of your personal data in certain circumstances, for example where the processing is based on our legitimate interest. If so, in order to continue processing, we must be able to show compelling legitimate grounds that override your interests, rights and freedoms.

Your rights will in each case be subject to the restrictions set out in applicable data protection laws. If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact us using the details in the ‘Contact us’ section below.

If you have any grievance, issue or problem in respect of our handling or processing of your personal data in any way, you have the right to lodge a complaint to the applicable Data Protection Commission, whose contact details are as follows:

Ireland	Data Protection Commission
Telephone	1890 252 231
E-mail	info@dataprotection.ie
Address	Data Protection Commission, Canal House, Station Road, Portarlington Co. Laois, R32 AP23

United Kingdom	Information Commissioner’s Office
Telephone	0303 123 1113
Website	https://ico.org.uk/
Address	Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Additions and changes

We may make updates and amendments to this privacy notice. If we do, we will inform you in advance, by email or by message on our intranet, of any intended material changes taking effect and will also explain the likely impact of those changes. If such changes to this privacy notice are communicated to you, please read the updated privacy notice carefully.

Contact us

In order to make a query, raise a concern, avail of your data protection rights or for any other reason related to this privacy notice, please contact us at legal@cargurus.com or privacy@cargurus.com.

This privacy notice applies with effect from December 21, 2018.

I have read and acknowledged the Candidate Privacy Notice:

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in CarGurus’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
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