Let’s get to know each other
At Care/of, we take the guesswork out of feeling better by helping people build custom vitamin routines based on their unique needs. Whether it’s our personalized daily vitamin packs and powders through our direct-to-consumer business, or our multivitamins and blends with our retail partner Target, our products are backed by science and include a combination of highly-researched nutrients and traditionally used herbs. By providing honest guidance and better ingredients, we aim to help people feel empowered to make the right choices for their health.
Since our launch in 2016, we have raised capital from top investors including Goldman Sachs Investment Partners, Goodwater Capital, Tusk Ventures, RRE Capital, Juxtapose, and Bayer. In late 2020, Bayer secured additional investment in Care/of giving it majority ownership. By joining forces with Bayer, we are able to expand our ability to connect directly with new and existing customers and elevate our unwavering commitment to science-backed guidance, quality ingredients, and sustainable practices.
We’re excited to meet you!
What you’ll do:
You’ll be part of the Quality Improvement Engine, a team that is responsible for setting up for success a new state-of-the-art automated packaging, labeling, and fulfillment operation. You will be leading Quality Continuous Improvement at the Fulfillment Center by performing Root Cause Analysis (RCA) and creating Corrective and Preventive Action Plans (CAPA). Additionally, you’ll be overseeing the monitoring and analyzing of all data inputs that impact the health and compliance of the Fulfillment Center.
- Author non-conformance (NC) and CAPA investigations ensuring timely closure and adequate investigations have been performed cross-functionally to drill down to root cause
- Manage and implement corrections and containment for identified deviations
- Create CAPA Plans to address identified root causes, monitor completion of the actions by stakeholders, and verify effectiveness after successful implementation
- Investigate Direct-To-Consumer (DTC) complaints received from customers on an aggregate and monthly basis, escalating to RCA as warranted by Statistical Process Control (SPC) limits
- Manage the internal audit program, creation action plans to address gaps identified, and partner with stakeholders to monitor completion
- Build and monitor quality metrics to monitor performance of various processes and escalate as warranted
Where you’ll be:
We are encouraging employees (whose job responsibilities allow) to work remotely with the option of returning to the office. We are committed to prioritizing workspace flexibility by building systems to create an inclusive and productive environment in which employees feel most comfortable working (role permitting).
You will be expected to spend your time working at our fulfillment center in Brooklyn, NY at least 3-4 days/week, with the option to work remotely the remainder of the time.
Who you are:
You are somebody that is excited by an agile production environment, where change plays a major role, who is ready to take initiative and manage multiple responsibilities within a variety of assigned timelines. You thrive when challenged and are skilled in navigating ambiguity with minimal day-to-day management. You’re ready to roll up your sleeves because you are highly proactive, self-motivated, highly attentive to details, and have strong organizational and time management skills.
- Minimum Bachelor’s degree in the sciences, engineering, or related field with excellent oral and written communication skills
- Minimum 3-4 years work experience in FDA or ISO9001 (or related) regulated industry with a focus on quality investigations
- Strong working knowledge of GxP/GMP compliance and guidance provided by Food Safety Preventive Controls Alliance (FSPCA), American National Standards Institute (ANSI), and Food & Drug Administration (FDA).
Extra carrots 🥕 (preferred, but not required):
- Experience working in an FDA-registered Food Facility with deep knowledge of Dietary Supplements and Human Foods regulations (21 CFR Parts 111 and 117)
- Experience with electronic Quality Management System (eQMS) (e.g., Master Control, TrackWise, Veeva, Qualityze, etc.)
- Experience in technical writing of GMP-friendly and auditable documentation
- Certified in Lean Six Sigma or Quality Auditing
Even if you don’t meet all the requirements, we still encourage you to apply! If you’re submitting a cover letter, please note what makes you perfect for this role with the qualifications you have.
Why Care/of:
- Competitive salary + compensation package
- Competitive insurance packages with free medical, dental, vision plans.
- Unlimited vacation time because you deserve it.
- Free vitamins and powders
- Wellness perks with free access to online meditation services + fitness reimbursements (at-home workouts count!)
- Virtual team-building events because we value staying connected and building community.
- Socially and culturally relevant experiences geared towards personal + professional learning & development.
- Working with an amazing, fun-loving, spirited group of people.
Our Core Values:
Be Humble: Engage in debate with an open mind. Embrace feedback and being wrong when presented with data that shows there is a better option.
Be Honest: Deliver the truth with humor and love; Recognize and stand up against discrimination on any basis, including race, sex, gender, sexual orientation, religious background, age, or mental and physical abilities - in our work and beyond.
Be Thoughtful: Attack hard problems with thoughtful tenacity. Don’t shy away from complex problems with complex solutions.
Be Different: Kill your darlings. Don’t be afraid to rewrite something once effective, loved, or widely accepted in the past. Evolution is wonderful. Push against banality and the status quo.
Our commitment to you:
At Care/of, we’re committed to building the best team we can. We hire for potential and support every team member through each step of their career development. Building a diverse, equitable, and inclusive space for our team to think differently and push the status quo is incredibly important to us; and we strive to use these guiding principles as the foundation for how we interact with each other, how we build our business, and how we hold ourselves accountable to our core values.
Care/of does not discriminate and will not make any hiring decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability and require accommodation during our interview process, please let us know how we can help make the interview process fair to your needs.
IMPORTANT NOTE FOR POTENTIAL CANDIDATES:
On September 9, 2021, President Biden announced a six point COVID-19 action plan. As follow up to the initial announcement, we have decided our policy is to require all Care/of employees to be fully vaccinated by December 8, 2021. This requirement applies to all current and future Care/of employees. Care/of is an Equal Opportunity Employer and it is our policy to provide reasonable accommodations to any qualified individual who because of a medical condition or sincerely held religious belief or practice receives an exemption from the vaccination requirement, provided that such accommodation would not result in an undue hardship for the company.
Privacy Policy:
We know your privacy is important to you. If you'd like to read more on how we protect your information, you can learn more here.
