You are unique. So are we.

Care/of ( is a fast-growing, venture-backed wellness startup. We offer personalized daily vitamin and supplement packs, recommended for people based on their diet and health goals. Delivered with a touch of joy. Care/of launched in 2016 and is based in New York City. (And we’re excited to meet you.)

What you'll do:

The Operations team at Care/of takes a very proactive approach in developing strategies and tactical plans to improve our production abilities. We are based between our office in Manhattan and our Fulfillment Center at the Brooklyn Navy Yard in NYC.

As the Director of Operations, you will lead fulfillment center operations executing excellence in the areas of safety, quality, delivery, inventory, and productivity.  You will be responsible for building a world class team that improves our customer experience through on-time delivery and impeccable quality. Reporting to our VP of Fulfillment, you’ll partner closely with Continuous Improvement, Quality, Supply Chain, Planning, Strategy, and Technology teams to scale fulfillment operations, optimize product operation and logistic processes, integrate new product launches, and implement change management across a dynamically growing business.

  • Manage, coach and mentor the operations team tasked with a mission to achieve 100% quality on-time, every time with our customers
  • Implement processes and structure that drive repeatable, predictable KPI outcomes for the operation
  • Build a culture of Built in Quality that leads to team ownership and accountability of GMP requirements
  • Identify and implement opportunities to improve operational performance and efficiencies in the areas of quality, root cause corrective action (RCCA), inventory management, productivity, financial discipline, planning, and staffing
  • Be a leader in the operations team and define the operational strategy and roadmap for the organization

Who you are:

  • Bachelor’s degree in Business, Engineering, or relevant field, preferably with a quantitative focus, backed by 10+ years of experience in a highly operational role
  • Honed leadership skills of 7+ years developing successful teams
  • P+L oversight of a $50M+ business unit and 150+ hourly/salary organization
  • Savvy with Just-In-Time (JIT) inventory management from Warehouse Management Systems (WMS) to logistics, managing kanban to creating a lean pull system
  • Seasoned professional integrating new product launches with existing product lines
  • Highly proficient in analyzing trends and root causing issues
  • Armed with a demonstrated track record of translating business goals into actions and measuring the impact
  • Direct experience implementing change management through Lean and Six Sigma tools via Toyota Production System (TPS) or similar model with measurable ROI
  • Experienced leading cross-functional initiatives and managing large projects with internal and external partners, including new technology/software projects
  • Ability to navigate ambiguity and communicate successfully across all levels of the organization, from the fulfillment associates to the executive team
  • Willing to roll-up your sleeves to take on the nitty-gritty execution tasks that come with an early-stage start-up

Extra carrots:

  • Start-up experience
  • Nutritional supplements, food, or pharma experience (or other similarly government regulated industries)
  • Direct-to-consumer experience
  • Setting up “green field” (new) facilities                   

Some benefits and perks of working at Care/of:

  • Competitive salary + equity
  • Competitive insurance packages
  • Free vitamins 💊
  • Ability to shape a high-growth, dynamic brand
  • Working with an amazing, fun-loving, spirited group of people

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