Care/of (takecareof.com) is a fast-growing, venture-backed wellness startup. We offer personalized daily vitamin and supplement packs, recommended for people based on their diet and health goals. Delivered with touch of joy. Care/of launched in 2016 and is based in New York City. (And we’re excited to meet you.)
What you’ll do:
As a Customer Experience Associate, you’re the voice of Care/of and have a direct relationship with our customers, often helping customers resolve inquiries and issues through warm and kind interactions. You’ll be interacting with customers through text, email, calls, and chat. You will learn and maintain expert-level knowledge of our products and systems, while being curious and aware of new initiatives within the industry.
Act in accordance with regulations around recommending vitamins and supplements in relation to health concerns
Record and relay customer feedback and insights to internal teams including tech, marketing, design, and product to allow for continual improvement of the customer experience
Who you are:
You are someone with superior written and oral communication skills, have strong people skills and interact with empathy, personality, humor, warmth, and kindness. You’re able to work with a wide range of personalities and no prior experience in customer service is required, just experience talking to people!
A ‘no task is too small’ attitude and the endurance to consistently deliver amazing customer experiences
Passionate about wellness and moved by the idea that you can help people live healthier lives
Excited to work with a fun-loving, spirited group of bright people in our office in the heart of New York City
Flexible working hours, as your schedule will be based on business needs (and could potentially include weekends, evenings, or holidays)
Note: Part-time role can vary between 15-25 hours/week, depending on demand and your availability. Full-time role is 40 hours/week. Please identify your interest at the end of the application.Even if you don’t meet all the requirements, we still encourage you to apply! If you’re submitting a cover letter, please note what makes you perfect for this role with the qualifications you have.